OWNERS SERVICE ASSISTANCE
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Service Assistance
Your satisfaction with your inflatable product is very important to
your dealer and to us. If you ever have a problem, question or
concern about your inflatable boat or outboard motor, contact your
dealer or any authorized Mercury Marine dealership. If additional
assistance is required, take these steps.
1. Talk with the dealership's sales manager or service manager.
If this has already been done, then contact the owner of the
dealership.
2. Should you have a question, concern, or problem that cannot
be resolved by your dealership, please contact Mercury
Marine Service Office for assistance. Mercury Marine will work
with you and your dealership to resolve all problems.
The following information will be needed by the service office:
• Your name and address
• Daytime telephone number
• Model and serial number of your outboard
• Model and serial number of your inflatable boat
• The name and address of your dealership
• Nature of problem
Parts And Accessories Inquiries
All inquiries concerning genuine replacement parts and
accessories should be directed to your local authorized dealer. The
dealer has the necessary information to order parts and
accessories for you. When inquiring on parts and accessories, the
dealer requires the model and serial number to order the correct
parts.
Service Away From Home
If you are away from your local dealer and the need arises for
service, contact the nearest authorized dealer. Refer to the Yellow
Pages of the telephone directory. If, for any reason, you cannot
obtain service, contact the nearest Mercury Marine Service Office.
