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4. Warranty terms and conditions.
1. MERCOR SA gives twelve-month warranty for the purchased equipment, unless the "delivery
contract" or "delivery and assembly contract" stipulates otherwise.
2. If during the warranty period any fault resulting from a latent defect in equipment occurs,
MERCOR SA undertakes to eliminate the fault within 21 days from the notification date. In the
case of a fault resulting from incorrect operation of equipment or from other reasons not being on
the part of MERCOR SA, the buyer shall bear the costs of eliminating the fault.
3. MERCOR SA reserves the right to extend the repair time in the case of complicated repairs or
repairs which require a purchase of non-standard subassemblies [elements] or spare parts.
4. In accordance with generally accepted practice, the warranty does not cover:
•
equipment damage and failure caused by incorrect operation, or lack of maintenance, or lack of
periodical inspections.
•
equipment damage due to reasons other than those being on the part of MERCOR SA and, in
particular, events of a fortuitous nature in the form of torrential rainstorm, flood, hurricane,
•
inundation, lightning, overvoltage in electrical system, explosion, hail, aircraft fall, fire,
avalanche, landslide and consequential damage resulting from the above mentioned reasons.
A torrential rainstorm shall mean rainfall of intensity factor not lower than 4. The hurricane shall
mean a wind of a speed of at least 17.5 m/s.
•
damage arising from omission of the duty to report promptly any noticed defect.
•
deterioration in the quality of coating caused by a process of natural decay (fading out,
oxidisation).
•
defects caused by application of abrasive or aggressive cleaning agents.
•
parts which normally wear out during operation (for example gaskets), unless a manufacturing
defect did occur in them.
5. Any defect covered by the warranty should be reported to MERCOR SA immediately.
6. The buyer is obligated to operate and maintain the purchased equipment correctly, to carry out
periodical service inspections (at least twice a year) and to enter each service inspection in the
"construction facility book"..
7. The warranty expires with immediate effect:
1. if the buyer or user make structural modifications on their own without prior agreement
with MERCOR SA;
2. if the maintenance or periodical service inspection was not performed within specified
time limits or was performed by a service unit not authorized by MERCOR SA, or the
equipment was operated incorrectly;
3. in the case of any interference by unauthorized persons, excluding the activities within the
scope of normal operation of equipment.
As regards matters not regulated by these "Warranty terms and conditions", relevant regulations in
the Civil Code, and in particular Art. 577-581 shall apply.
5. Service.
1. Periodical service inspections of the equipment should be carried out during the whole service
life of the equipment.
•
every 6 months if the equipment represents a component of a smoke exhaust system
•
every 12 months if the equipment represents a stand-alone control system for daily
ventilation, not connected to a smoke exhaust system
2. The service inspections should be carried out by a firm properly authorized by Mercor SA.
3. For service-related issues, please contact the Service Department, phone no. +48 58 341 4245
ext. 127 or fax: +48 58 341 3985, 8 am – 4 pm (Monday-Friday).
