Mercedes-Benz Sprinter 2011 Скачать руководство пользователя страница 26 | Manualshive

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Service and Warranty

24

Steps to Take (cont’d)

Helpful Addresses and Telephone Num-
bers

Here is the address and telephone number
of the Customer Assistance Center that
can help you wherever you happen to be.

Contact:

Customer Assistance Center
Three Mercedes Drive
Montvale, NJ 07645-0350
1-877-762-8267

How to Deal with Warranty Problems

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Содержание Sprinter 2011

Страница 1: ...Sprinter Service and Warranty Information 2011...

Страница 2: ...ter Panels Federal Emission Warranty Diesel California Emission Warranty Diesel California Connecticut Maine Maryland Massachusetts New Jersey New Mexico Oregon Pennsylvania Rhode Island Vermont and W...

Страница 3: ...s Name Street Address Street Address City and State Zip Code City and State Zip Code Date of Second Purchase Mileage at Purchase Date of Third Purchase Mileage at Purchase Warranty Coverage applies t...

Страница 4: ...et contains the warrantor s limited warranties It should be kept in your vehicle and presented to your authorized Sprinter Dealer if any warranty service is needed The limited warranty text begins on...

Страница 5: ...ranties Exchanged Parts May Be Used in Warranty Repairs 12 Pre Delivery Service 12 Production Changes 12 Emission Warranties Required by Law Federal Emission Warranty Diesel Heavy Duty 13 California E...

Страница 6: ...the ex tent allowed by law And the implied warranty of fitness for a particular purpose does not apply if your vehicle is used for racing even if the vehicle is equipped for racing Some states do not...

Страница 7: ...items added or changed after your Sprinter vehicle left the manufacturing plant such as accessories or protection products or items changed because of customization or van conversion except Genuine M...

Страница 8: ...nada see Page 19 and it s operated and maintained in the manner described in your Operator s Manual and Maintenance Booklet H If Your Vehicle Leaves the United States We Include U S Possessions and Te...

Страница 9: ...vice for example as a dealer demo or as a company vehicle of the vehicle distributor D Towing Costs Are Covered The Diesel Engine Limited Warranty covers the cost of towing your vehicle to the near es...

Страница 10: ...that someone can see when walking around the vehicle the limits are 5 years or 100 000 miles on the odometer which ever occurs first Restraint System Limited Warranty Vehicles sold and registered in t...

Страница 11: ...ng accessories except for Genu ine Mercedes Benz accessories installed by an authorized Sprinter Dealer applying rustproofing or other protection products changing the vehicle s configuration or dimen...

Страница 12: ...s result from a covered re pair cleaning and polishing remote control batteries floor mats mud flaps and replacing worn wiper blades worn brake pads and linings or clutch linings Racing Not Covered Yo...

Страница 13: ...Scrap Ve hicles Not Covered A vehicle has no warranty coverage of any kind if the vehicle is declared to be a total loss by an insurance company the vehicle is rebuilt after being declared to be a tot...

Страница 14: ...ts the EPA requires the capture purification and reuse of automotive air conditioning refrigerant gases As a result a repair to the sealed portion of your airconditioning system may involve the instal...

Страница 15: ...Exhaust Diesel Exhaust Fluid DEF System DEF Delivery Pump with Pressure Sensor DEF Injection Valve Lines DEF Tank with Temperature Sensor and Fluid Level Gauge Diesel Oxidation Catalyst with Diesel P...

Страница 16: ...s The vehicle warrantor must warrant the emission control system on your vehicle for the periods of time listed below provided there has been no abuse neglect or improper maintenance on your vehicle Y...

Страница 17: ...abuse neglect im proper maintenance or unapproved modifi cations If you have any questions regarding your warranty rights and responsibilities you should contact the Customer Assistance Center Three...

Страница 18: ...or and Fluid Level Gauge Diesel Oxidation Catalyst with Diesel Particulate Filter Exhaust Manifold Exhaust Pipe Front Selective Catalytic Reduction Catalyst VIII Engine Emissions Control Systems Senso...

Страница 19: ...yst with Diesel Particulate Filter EGR Cooler EGR Valve Electric Intake Air Throttle Engine Control Module Exhaust Manifold Exhaust Pipe Front Fuel Injector Fuel Pump Electric Fuel Rail Fuel Tank with...

Страница 20: ...failures or damage resulting from what the vehicle warrantor determines to be abuse or neglect including but not limited to operation without adequate coolants or lubricants overfueling overspeeding l...

Страница 21: ...he same limited warranty serv ice you receive in the United States If the authorized dealership charges you for repairs which you feel should be cov ered under your limited warranty please get a detai...

Страница 22: ...With your consent we will contact local police or safety authori ties B If Unable to Contact 24 Hour Towing Assistance If you are unable to contact 24 Hour Tow ing Assistance and you obtain towing ser...

Страница 23: ...03J Washington D C 20460 Getting Service Under the California Emission Warranty A What to Do If You Fail a Smog Check If a vehicle fails a state Smog Check test during the coverage period the vehicle...

Страница 24: ...eep the replaced parts as well as the original invoice marked paid You should review with the Customer As sistance Center any questions you have about the emission warranty Reimbursement for parts wil...

Страница 25: ...if the vehicle warrantor can not help you the vehicle warrantor will acknowledge your contact and explain it s position C If Your Problem Still Is Not Resolved If you can not resolve your warranty pr...

Страница 26: ...Telephone Num bers Here is the address and telephone number of the Customer Assistance Center that can help you wherever you happen to be Contact Customer Assistance Center Three Mercedes Drive Montva...

Страница 27: ...these warranties do not apply They com plement but do not replace the warranty coverages outlined in this booklet Several plans may be available covering various time and mileage periods Service con...

Страница 28: ...e confir mation pages or by keeping receipts or other documentation of work you ve had done on your vehicle in your Maintenance Booklet Where to Go For Maintenance The vehicle warrantor recommends tha...

Страница 29: ...Service and Warranty 27 Notes...

Страница 30: ...Service and Warranty 28 Notes...

Страница 31: ...t Models Reprinting translation and copying even of excerpts are not permitted without our prior authorization in writing Press time August 2010 Printed in U S A For further information please visit w...

Страница 32: ...Order No 4515 5111 13 Edition A 2011 2010 Mercedes Benz USA LLC A Daimler Company...

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