Rev 1.1
Mellanox Technologies Confidential
56
6
Troubleshooting
6.1
General Troubleshooting
Server unable to find
the adapter
•
Ensure that the adapter is placed correctly
•
Make sure the adapter slot and the adapter are compatible
Install the adapter in a different PCI Express slot
•
Use the drivers that came with the adapter or download the latest
•
Make sure your motherboard has the latest BIOS
•
Try to reboot the server
The adapter no longer works
•
Reseat the adapter in its slot or a different slot, if necessary
•
Try using another cable
•
Reinstall the drivers for the network driver files may be damaged or
deleted
•
Reboot the server
Adapters stopped working
after installing another adapter
•
Try removing and re-installing all adapters
•
Check that cables are connected properly
•
Make sure your motherboard has the latest BIOS
Link indicator light is off
•
Try another port on the switch
•
Make sure the cable is securely attached
•
Check you are using the proper cables that do not exceed the
recommended lengths
•
Verify that your switch and adapter port are compatible
Link light is on, but with
no communication established
•
Check that the latest driver is loaded
•
Check that both the adapter and its link are set to the same speed
and duplex settings
