9 Troubleshooting and Alarming
9 Troubleshooting and Alarming
If there is a problem with your IMS LANTIME system, you can contact our technical support at any time. In
order to perform a fast and targeted diagnosis of your system please provide us with a diagnostic file of the
affected LANTIME system. You can create this diagnostic file via the web interface. For this select the menu
"System
→
Diagnostics" and then use the button
Download Diagnostic File
. In the submenu "Configuration &
Firmware Management" you can save your current configuration under
Configuration Management
. This file is
also helpful for our staff when solving problems.
If these files are too big to send by mail, you can also use our upload page:
https://www.meinbergglobal.com/upload/
Please enter the serial number of your device again and, if already available, a support ticket number.
Otherwise there are a lot of tools available for self-help. Please also read the chapter
??
.
IMS - LANTIME M4000
Date: 27th May 2021
47
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