30
TROUBLESHOOTING
PROBLEM
: Why cannot I start the device after I press the Power-on button?
While using a battery
1. Check if you hold the power button over 5 seconds
2. Check if the battery is fully charged
3. Check if the battery is correctly loaded (See page 9)
4. Check if the connection of the battery is dry and clean
While using a AC/DC adaptor
1. Check if the AC/DC adaptor is correctly connected with the device (See page 9)
2. Check if the power source is working
3. Check if you are using a recommended AC/DC adaptor
PROBLEM
: What should I do when the device's screen freezes?
There is a reset hole located under the Power button. Insert a sharp object (e.g. a
needle or paper clip) into the hole to reset the device. Otherwise, please remove the
battery to restart the device.
PROBLEM
: Why is the remote control not working?
Make sure you point the remote control directly to the device's IR receiver. If the re-
mote control is still not working, check if it is out of electricity by replacing with another
battery.
PROBLEM
: I have loaded files to the device via USB 2.0, why do not I see them from
the screen of the device?
Make sure you upload files specifically to required folders. For example, you should
load pictures to a folder named 100IMAGE, video files to 101MOVIE folder, voice files
to 102VOICE folder, and MP3 music to 103MUSIC folder.
PROBLEM
: I have properly load digital pictures to the device via USB2.0. However,
these pictures do not show up on the device.
The device only accept JPEG file with baseline format. Most pictures taken by digi-
tal camera are in this format. However, exception might occur. You could try to open
digital pictures in Microsoft Paint and re-save as JPEG file, then playback in target side
again.