18
TROUBLESHOOTING
PROBLEM
CAUSE
SOLUTION
Fire difficult to
Wood green, too damp
Use recommended fuel.
start.
or poor quality.
Fire goes out
Logs are too large.
When lighting, use small, dry kindling.
To maintain the fire use split logs.
Air starvation.
Open upper and lower air controls.
Insufficient draught.
Check that flue is not obstructed,
sweep flue if necessary.
Fire burns too
Too much draught.
Ensure that the lower air control is
quickly.
closed. Partially close the top air
control.
Excessive draw.
Install a draught stabilizer. Consult
your
dealer.
Poor quality wood
Do not continuously burn small wood,
sticks, carpentry offcuts, plywood etc.
Fireplace
smokes
Flue duct is cold.
Burn paper and kindling wood to
when lighting
increase heat.
up.
Room is at negative air
In houses equipped with mechanical
pressure to the outside. ventilation, open a window until the
fire is well established.
Low heat
Incorrect fuels.
Use recommended fuels.
output.
Smokes while
Draught is insufficient
Consult a chimney specialist. Check
burning.
that flue is not obstructed. Sweep if
necessary
Downdraught present
Install an anti-downdraught cowl.
Consult your dealer.
Room is at negative
In houses equipped with mechanical
pressure to outside.
ventilation, an outside air intake must
be installed in the chimney
Smoke spillage
Chimney not tall
enough
Increase height of chimney.
when opening
to be clear of roofline.
door.
Poor sealing of flue-
pipe
Re-connect flue or replace jointing
joints.
material.
Flue is partially blocked Arrange to have chimney swept.
with soot.
House too tightly
sealed.
Ensure a fresh air supply is reaching
the
fireplace.
