148,5 * 210 mm
12/09/2011 08:31
Customer service
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Customer service
First aid in the case of malfunctions
Localization of the cause
Malfunctions can sometimes have simple causes, but they can also at times be very com-
plex in nature and require a costly analysis.
Requirements for optimal performance:
a stable, virus-free computer
a correctly installed operating system
cables correctly attached to the hard disk
Regular execution of the Windows®
defragmenter
and
ScanDisk
programs, to re-
move sources of error and to increase the system performance.
Troubleshooting
We would like to give you basic ideas in the following, in order to recognize a problem
possibly present and to remove the cause of it. We shall be glad to help you further if the
information given here does not lead to success.
PROBLEM: Is the hard drive motor functioning?
ANSWER: You should hear a soft humming and clicking sounds after the connection of the
hard drive in that case.
PROBLEM: The drive is not recognized by my computer.
ANSWER: Restart your computer.
PROBLEM: ScanDisk reports an unrecoverable error.
ANSWER: The Scandisk program tests drives for errors. There may be a problem with the
hard disk if ScanDisk has found a problem and is unable to fix it.
PROBLEM: The hard drive does not seem to have as much storage capacity as I allo-
cated to it.
ANSWER: Check that your operating system and file system support the desired amount.
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