English
12
Troubleshooting
PROBLEM: Windows stops responding when I disconnect the
external hard drive.
ANSWER: This may occur because Windows is trying to access a file
that is in the external hard drive. Make sure that none of the files on
the disk are open when you unplug the drive. Be sure to stop the drive
before disconnecting the power or adapter cable to prevent any data
loss.
PROBLEM: The drive is not recognized by my computer.
ANSWER: Restart your computer.
PROBLEM: The hard drive does not seem to have as much stor-
age capacity as I allocated.
ANSWER: Check that your operating system and file system support
the desired amount.
PROBLEM: ScanDisk reports an unrecoverable error.
ANSWER: The Scandisk program tests drives for errors. If ScanDisk
finds a problem and is unable to fix it, there may be a problem with the
hard disk
If you need further assistance
If the troubleshooting suggestions in the previous section have not
solved your problem, please contact our helpline. We will try and help
you over the telephone. However, before you contact your nearest
MEDION Technology Centre, please have the following information
available:
How is your computer configured?
What additional peripherals do you use?
What messages, if any, appear on your screen?
What software were you using when the error occurred?
What steps have you already undertaken to solve the problem?
If you have already been given a customer number from a previ-
ous call to us, please have this available.
Copying this manual
This document contains legally protected information. All rights re-
served. Copying in mechanical, electronic and any other form without
the written approval of the manufacturer is prohibited.
