•
a description of the fault;
•
when it occurred, how long it has been evident and how frequently it occurs ;
•
any errors message(s) displayed when using the product;
•
a description of the circumstance(s) and conditions in which the fault occurs; and
•
whether it is an intermittent or persistent fault;
This will greatly assist MEDION in identifying the defect, when submitted together with
the defective product.
Unless otherwise instructed by a MEDION representative in all cases, the product must
be returned complete with all parts which were included with the original product. Incom-
plete contents of the returned package may lead to a delay in the repair or replacement.
MEDION does not accept any liability for any additionally submitted material(s) which
were not supplied with the original MEDION product.
This warranty does not affect your statutory rights in any way and is subject to the appli-
cable legal statutes of the country where the product was sold to you by an authorised
MEDION seller.
2. Scope
Subject to any exclusions set out within this warranty, where there is a defect in your
MEDION product covered by this warranty, MEDION will repair or replace the MEDION
product. The decision whether to repair or replace the product will be made solely at the
discretion of MEDION. MEDION may, in its own discretion, replace the product returned
for repair under warranty with a replacement product that is either identical or, in the
event that such product(s) are no longer available, a product of equal or superior specifi-
cation and quality.
No warranty is given for batteries or rechargeable batteries or for consumable materials
subject to wear and tear, i.e. for parts which have to be replaced periodically during the
normal use of the product, such as video-projector lamp.
Non critical failures that fall within industry specified tolerances e.g. noise, LCD pixels are
not covered by this warranty. Please consult the appropriate section in your user or
instruction manual for this product for exact specifications and tolerances.
To the extent which is permitted under law, MEDION will accept no liability for burnt-in
images on plasma or LCD products as a result of normal wear and tear during the opera-
tion of the product. Please refer to your user or instruction manual for this product for
detailed operating instructions for your plasma or LCD product.
The warranty does not cover errors relating to the playback of data media in an incom-
patible format or created with unsuitable software.
If it is found during repair or assessment that the defect concerned is not covered under
warranty, MEDION reserves the right to invoice you for all reasonable costs incurred by
MEDION. These costs will be in relation to the return of the product, including reasonable
administration costs, plus reasonable costs for materials used and labour provided when
repairing or replacing the product. This is subject to MEDION providing you with an
estimate for carrying out such work prior to costs being incurred and that you have
accepted the estimate.
You are entitled to seek independent advice or consultation relating to your product or
any of MEDION’s findings. MEDION will not be liable for any costs incurred to you when
doing so.
3. Exclusion from warranty
To the extent permitted by law, this warranty shall be void in the event that defects or
loss caused by:
a.
failure and damage resulting from the operation of the product in an environment
