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Fault
Possible cause
Corrective action
Problem with the router
connection.
No DHCP server is acti-
vated.
Check the router set-
tings.
An incorrect encryption
algorithm has been en-
tered for the network.
Re-enter the encryption
algorithm for the net-
work.
The RJ45 port or WiFi
module is defective.
Contact our Service Cen-
tre
No IP address found
No response from DNS
(Domain Name Server)
Check the DNS settings
on your router.
The DNS used does not
recognise the name of
V-Tuner.com.
Use a different DNS serv-
er.
The internet radio has
booted normally but
cannot receive IP ad-
dresses
No DHCP server is acti-
vated.
Check the router set-
tings.
Incorrect WiFi encryption
algorithm entered.
Re-enter the WiFi en-
cryption algorithm.
The network interfac-
es are not working prop-
erly.
Check the interfaces.