UK / NORTHERN IRELAND HELPLINE 0871 3761 020
REPUBLIC OF IRELAND HELPLINE 1-800-992 508
12
Troubleshooting
PROBLEM: Windows stops responding when I disconnect the external hard drive.
ANSWER: This may occur because Windows is trying to access a file that is on
external hard drive. Make sure that none of the files on the disk are open when you
unplug the drive. Be sure to stop the drive before disconnecting the power or
adapter cable to prevent any data loss.
PROBLEM: The drive is not recognised by my computer.
ANSWER: Restart your computer.
PROBLEM: The hard drive does not seem to have as much storage capacity as I
allocated.
ANSWER: Check that your operating system and file system support the desired
amount.
PROBLEM: ScanDisk reports an unrecoverable error.
ANSWER: The Scandisk program tests drives for errors. If ScanDisk finds a problem
and is unable to fix it, there may be a problem with the hard disk
If you need further assistance
If the troubleshooting suggestions in the previous section have not solved your
problem, please contact our helpline. We will try and help you over the telephone.
However, before you contact your nearest MEDION Technology Centre, please
have the following information available:
•
How is your computer configured?
•
What additional peripherals do you use?
•
What messages, if any, appear on your screen?
•
What software were you using when the error occurred?
•
What steps have you already undertaken to solve the problem?
•
If you have already been given a customer number from a previous call to us,
please have this available.
