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D15345.19 Cisco Webex Devices with Touch 10 User Guide

 

JUNE 2020

All contents © 2020

 

Cisco Systems, Inc. All rights reserved 

15

Tap the green 

Call

 button. Talk 

to the person to confirm that 

transfer is OK. The person to be 

transferred is still on hold.

Search for whom to call in the usual way.

Tap 

Complete Transfer

.

You may transfer an ongoing call to 

another person. Transfer is always 
consultative, that is you can talk to 

the person you are going to transfer 

a call to, before you actually transfer 

the call.

Transfer an Ongoing Call

About Transfer

1

2

3

4

Tap the 

Transfer

 button. The current call is 

put on hold.

Video Calls

Содержание TAC-CR

Страница 1: ... TAC CR User Manual 1 0 September 2022 1 P a g e TAC CR User Manual Version 1 0 TAC CR September 2022 ...

Страница 2: ... CR Package Contents 5 Specifications 6 Warranty 7 Introduction 8 Welcome 8 Feature Highlights 8 Initial Setup 9 Opening the System Powering 9 Taking Camera Out 10 Putting the Camera Away 11 Using the Camera Remote Controller 12 Monitor Controls 13 Placing a Call Using Name Number or IP Address 14 Receiving Calls 15 Connecting the Headsets 16 Connecting the Expansion Microphone 17 Powering off the...

Страница 3: ...a registered trademark of MediaPOINTE Inc Disclaimer The information in this document is believed to be accurate and reliable however MediaPOINTE Inc assumes no responsibility or liability for any errors or inaccuracies that may appear in this document nor for any infringements of patents or other rights of third parties resulting from its use No license is granted under any patents or patent righ...

Страница 4: ...overload wall outlets integral convenience receptacles or extension cords Unplug the unit from the wall before cleaning Do not use liquid or aerosol cleaners For proper ventilation do not block the slots and openings Do not install the unit in a location where the ventilation slots and openings can be plugged during everyday use Do not place or install the unit under on top of or near any heat pro...

Страница 5: ...f for any reason you would like to contact MediaPOINTE Inc directly for information regarding service programs and extended warranty information training installation or usage we are glad to be of assistance You can contact us at the phone number listed below or visit our website Technical Support MediaPOINTE Inc Technical Support Hours 8 30 a m 5 30 p m Pacific Standard Time 866 709 0444 TOLL FRE...

Страница 6: ...K UHD 1080p Full HD 720p HD Pan Tilt Motorized 170 Range Zoom Motorized 5x HD Presets 3 Presets Wireless Remote Ctrl CODEC Bandwidth Up to 6 Mbps Point to Point Firewall Traversal Cisco Expressway H 460 18 H 460 19 Dual Stream H 239 H 323 Dual Stream Wireless Sharing Webex Clients Cisco Proximity Client Miracast Multipoint Support 5 way Embedded SIP H 323 Fully Transcoded Support for presentation ...

Страница 7: ...y will be at its option to provide access to software for download or to repair or replace the defective unit or component after customer has shipped the product to MediaPOINTE Inc for return to factory repair Customer must obtain an RMA return material authorization number from MediaPOINTE Inc prior to returning equipment Replacement parts may be new or equivalent to new Part s replaced will be c...

Страница 8: ... variety of situations for live communication and collaboration including High brightness optically bonded screen for flawless outdoor daylight operations Auto failover to cellular or internal battery bank when no network and or power is available Beamforming mic array and specially tuned speakers provide superior range for groups Zoom In on whiteboards objects etc with the push of a button on the...

Страница 9: ... to the off position Then take your provided power cable and plug into the system Flip the switch and proceed to open the system by the 4 latches and lifting the lid Upon opening the system locate the power switch on the front panel and push down on it and release This will turn the system on and you should see the screen light up shortly after ...

Страница 10: ...in the case with two hands and rotate it up and forward 90 degrees so that the camera is pointed away from the screen Next pull the unit further up and forward away from the screen to extend the camera up and out of the case This opens the hinge Lastly adjust the camera to your desired angle keep in mind that you can also use the remote to adjust further ...

Страница 11: ... the camera back into its recessed location grab the camera unit with two hands and push the unit in and down towards the screen This collapses the hinge Continue to push and rotate the camera downward 90 degrees so that the camera is pointed straight up and sits flush with the front panel ...

Страница 12: ...tion of the camera 4 Camera presets These buttons allow you to save pan tilt zoom settings that you can instantly recall 5 Camera home This button centers the camera zooms all the way out 6 Zoom in out These buttons adjust the camera s zoom To set a preset adjust the camera s angle and zoom then hold a preset button down until you hear a notification sound from the camera unit To recall a preset s...

Страница 13: ...ngs will not need to be changed 1 Press the Menu button to display the OSD menu 2 Press the Navigation Arrow Key buttons to choose the sub menu items and press the Menu button to enter the sub menu 3 In the sub menu press the Navigation Arrow Key buttons to select the settings you want to adjust If there is a sub list under the sub menu press the Menu button again to enter the sub list 4 Press the...

Страница 14: ...as called you appears in the Recents list and you can transfer any of them to your list of Favorites This is described in the section Contacts Sometimes you need to enter numbers during a call typically to reach extensions or to provide a pin code Tap Touch Tones this button appears as soon as the call has been placed to invoke the keypad needed for this Note that Recents can be cleared from the w...

Страница 15: ...ine the call busy information is sent to the caller If you ignore the call the caller perceives this as if you were absent you didn t pick up the call Your video infrastructure may allow you to receive multiple incoming calls Consult your video support team if needed For more advanced use for the tablet please see the attached manual below ...

Страница 16: ...anel Headsets ports and plug your headset into one of the available ports up to 4 at once Upon connecting the headset s will become your primary source of audio for private communication and the camera unit will become muted You can adjust your volume using the headset volume buttons and mute yourself as desired ...

Страница 17: ...phone Optional Accessory Locate the front panel port EXP MIC and plug your expansion microphone in This mic can now be placed away from the system to capture audio from a distance when in a large group or room The center of the expansion microphone can be pressed to mute all audio ...

Страница 18: ...e System Locate the power button and tap it once to begin powering down the system The Once the system has powered down black screen flip the switch located on the outside of the case and unplug the power cable from the system The system can now be closed and stored ...

Страница 19: ...al camera input HDMI Connector 2 Supports 4Kp30 Audio is not supported 2 SDI SDI 6 Input The SDI connector is for digital signals only as an additional camera input 3G SDI HD SDI Connector 6 Supports 1080p60 Level A only HD BNC 75 Ω Audio is not supported VIDEO INPUTS Connector Function Description 3 HDMI HDMI 3 Input The HDMI with audio and video acts only as an additional video input HDMI Connec...

Страница 20: ...Connector 5 Supports 4Kp30 VIDEO OUTPUTS Connector Function Description 6 HDMI HDMI 1 Output The HDMI output with audio and video acts only as an additional display output HDMI Connector 1 Supports 4Kp60 7 HDMI HDMI 2 Output The HDMI output with audio and video acts only as an additional display output HDMI Connector 2 Supports 4Kp60 8 HDMI HDMI 3 Output The HDMI output with audio and video acts o...

Страница 21: ...nal expansion mic only 15 FEMALE 4 XLR IN The 4 XLR connector is for the optional headset connections 4 that can be used for more private calls ALL OTHER CONNECTIONS Connector Function Description 9 LAN The RJ45 LAN connector allows the TAC CR to a network 10 USB The Type A USB port on the unit can be used for upload or offload of video content for of the TAC CR 11 AC Power The IEC connector allow...

Страница 22: ...rsion 1 0 MediaPOINTE Inc Technical Support Hours 8 30 a m 5 30 p m Pacific Standard Time 866 709 0444 TOLL FREE 805 214 7911 INTERNATIONAL support MediaPOINTE com http www mediapointe com Main Office 3952 Camino Ranchero Camarillo CA 93012 805 480 3700 www mediapointe com ...

Страница 23: ...D15345 19 Cisco Webex Devices with Touch 10 User Guide JUNE 2020 All contents 2020 Cisco Systems Inc All rights reserved Cisco Webex Room User Guide Devices Using Touch10 CE9 13 ...

Страница 24: ... In a Call 26 Scheduled Meetings Join a Scheduled Meeting 28 Join a Webex Meeting 29 Contacts Favorites Recents and Directory 31 Add Someone to Favorites While in a Call 32 Add Someone to Favorites Outside a Call 33 Edit an Existing Favorite 34 Camera View Camera Settings 36 Add a Camera Position Preset 37 Edit a Camera Position Preset 38 Turn the Camera On or Off 39 Speaker Tracking 40 Presenter ...

Страница 25: ...D15345 19 Cisco Webex Devices with Touch 10 User Guide JUNE 2020 All contents 2020 Cisco Systems Inc All rights reserved 3 Introduction to Video Conferencing ...

Страница 26: ...of table in front Directive microphones should point away from thed evice Make sure that no obstacles block the view to the microphone at all times Microphones should always be placed away from noise sources like computer and projector fans placed on the table The noise from such sources is often perceived as surprisingly loud by the remote participants If you use a document or whiteboard camera t...

Страница 27: ...unications Manager may allow you to log in to the video device with your own personal credentials CUCM then routes all incoming calls destined for you to that specific device Once you log out from Extension Mobility your list of Recents is cleared from the device Extension Mobility is also referred to as Hot desking About Extension Mobility Tap Login as shown Extension Mobility enabled devices hav...

Страница 28: ...th this setup con nect your computer to the monitor in your usu al way Camera controls are fully accessible from the Touch 10 of the Room Kit Mini Other Device Settings are also fully accessible with the exception of the Do Not Disturb which cannot be disabled on a Cisco registered Room Kit Mini Used as USB Camera When Already Registered When placing calls using a third party client the camera mic...

Страница 29: ...D15345 19 Cisco Webex Devices with Touch 10 User Guide JUNE 2020 All contents 2020 Cisco Systems Inc All rights reserved 7 Video Calls ...

Страница 30: ...add the entry to the list of Favorites edit aspects of the entry before calling change the call rate and remove the entry from Recents Place a Call From Contact List Video Calls About the Lists of Contacts Key in the name number or IP address Matches appear as you type Tap and hold to type the point sign used in IP addresses Tap the Call button To find someone in a specific list Favorites Director...

Страница 31: ...e the call There may be a need to add a prefix a suffix or otherwise alter the entry to ensure success Edit a Contact Before Calling Video Calls About Entry Edits Tap the Call button Tap the Search or Dial field or scroll through any of the lists as shown on the previous page 1 2 3 4 Once you have located the entry tap it to show the Call menu In the Call menu tap Edit and call as shown Edit as re...

Страница 32: ...ter numbers during a call typically to reach extensions or to provide a pin code Tap Touch Tones this button appears as soon as the call has been placed to invoke the keypad needed for this Note that Recents can be cleared from the web interface only Place a Call Using Name Number or IP Address Video Calls About Placing Calls Tap the Call button Tap the Search or Dial field This opens the keyboard...

Страница 33: ... caller If you ignore the call the caller perceives this as if you were absent you didn t pick up the call Your video infrastructure may allow you to receive multiple incoming calls Consult your video support team if needed Receive Calls When not In a Call Already Video Calls If Someone Calls You An incoming call can be answered or declined If your device allows you to receive multiple incoming ca...

Страница 34: ...Guide JUNE 2020 All contents 2020 Cisco Systems Inc All rights reserved 12 If you already are in a call you can accept another incoming call when this has been enabled for the device Receive Calls While in Another Call Video Calls If Someone Calls You ...

Страница 35: ...rticipants this terminates the call In a conference call with multiple participants tapping End only terminates your participation if you are a regular participant However if you are the host of such a conference tapping End for some types of conferences ends the conference Disconnect Yourself From a Call About Disconnecting Yourself To disconnect yourself from a call tap End Video Calls ...

Страница 36: ...al step when transferring someone to another person but it may also be used when you need to consult a person or as an alternative to muting where you also include stopping the video transmission Put Call on Hold and Resume a Call on Hold About Putting on Hold 1 2 Video Calls Assume that you are in a call Tap Hold Tap Resume to go back to the one you were in call with to undo your action ...

Страница 37: ...son to be transferred is still on hold Search for whom to call in the usual way Tap Complete Transfer You may transfer an ongoing call to another person Transfer is always consultative that is you can talk to the person you are going to transfer a call to before you actually transfer the call Transfer an Ongoing Call About Transfer 1 2 3 4 Tap the Transfer button The current call is put on hold Vi...

Страница 38: ...abled access to the set of menus and options shown Using Room Kit Mini as a USB camera If you have registered your Room Kit Mini you can use it as a USB camera together with a PC and a third party video client To avoid conflicts due to overlapping calls the device is automatically put in Do Not Disturb Mode You can t turn of Do not diturb mode in this situation If you choose to use the Room Kit Mi...

Страница 39: ... a receiver appointed by you If you tap Forward all calls the familiar Call menu appears letting you specify who should receive your calls Note that your video support team may have disabled access to the set of menus and options shown About Forwarding Calls Automated Forwarding of All Calls Video Calls Tap in the upper left corner as shown You may now choose to forward all calls to either a recei...

Страница 40: ...ll you may get prompted to submit numbers to be able to reach an extension or otherwise gain entrance to something for example by means of a PIN code To be able to submit this you need to invoke the keypad on the touch screen View Keypad While in a Call Video Calls Using Keypad in a Call In a call tap Keypad to invoke the dial pad ...

Страница 41: ...e configuration and the video infrastructure If in doubt contact your video support team If you want to initiate a video conference you must call each participant one by one Add Additional Participants to an Existing Call Video Calls About Video Conferences 1 2 3 Assume that you already are in a call This call may have been initiated by you or by someone else someone called you Tap Add 4 This new ...

Страница 42: ...re that may or may not be available for your device Note that you must be the host of the conference to be able to disconnect others from a conference Disconnect a Participant From a Conference Video Calls About Video Conferences Tap Drop Tap the one you want to disconnect from the conference 1 2 3 In a call tap the Participants icon in the upper right corner as shown to invoke the list of partici...

Страница 43: ...D15345 19 Cisco Webex Devices with Touch 10 User Guide JUNE 2020 All contents 2020 Cisco Systems Inc All rights reserved 21 Intelligent Proximity ...

Страница 44: ...at a distance of 50cm or more from the loudspeaker In most practical cases the level at the ear of the user will be much lower than these max levels due to loudspeaker directivity distance attenuation and high degree of high frequency absorption in typical rooms The levels will range from what for audible sound would be typical background ambient noise levels in meeting spaces up to so called conv...

Страница 45: ...D15345 19 Cisco Webex Devices with Touch 10 User Guide JUNE 2020 All contents 2020 Cisco Systems Inc All rights reserved 23 Content Sharing ...

Страница 46: ...If you attempt to share content through this specific video connector while in a call no content sharing takes place Instead the part of the screen normally allocated to content sharingl turns black in order to maintain the HDCP regime This applies to any content you attempt to share in a call from this input connector be it HDCP protected or not Share Content In a Call Content Sharing About Conte...

Страница 47: ...ation to be connected is wirelessly connected then the cabled one If you do it the other way around the inital connection may get disconnected HDCP Your device may have been configured to let one of the video input connectors of your device share HDCP protected content thus allowing you to watch video through Google ChromeCast AppleTV or a HD TV decoder See the previous page for more on this Share...

Страница 48: ... the presenter and showing the presenter as either a PiP Picture in Picture or PoP Picture outside Picture The layout options available on your device may differ from those shown here but the layouts shown are always those you may choose between Change Presentation Layout In a Call Content Sharing About Presentation Layout 1 2 Tap the Layout icon as shown Tap the layout you want to use Tap anywher...

Страница 49: ...D15345 19 Cisco Webex Devices with Touch 10 User Guide JUNE 2020 All contents 2020 Cisco Systems Inc All rights reserved 27 Scheduled Meetings ...

Страница 50: ...ng video meetings Any meetings scheduled will then appear as shown at left Tap Join to participate in the meeting Should the meeting have started already you may still join When a scheduled meeting appears on the device screen the device wakes up from stand by Join a Scheduled Meeting Scheduled Meetings Joining a Meeting When the meeting is about to start you are prompted to join the meeting Tap J...

Страница 51: ...vices with Touch 10 User Guide JUNE 2020 All contents 2020 Cisco Systems Inc All rights reserved 29 Join a Webex Meeting Scheduled Meetings Tap Join Webex Then key in the meeting number you received in your invite and tap Join ...

Страница 52: ...D15345 19 Cisco Webex Devices with Touch 10 User Guide JUNE 2020 All contents 2020 Cisco Systems Inc All rights reserved 30 Contacts ...

Страница 53: ... are typically those you call frequently or otherwise need to access in a swift and convenient manner from time to time Directory is typically a corporate directory installed on your device by your video support team Recents is a list of calls you have placed received or missed earlier Note that removing entries from Recents can only be done from the web interface Favorites Recents and Directory C...

Страница 54: ...om manual entries Add Someone to Favorites While in a Call Contacts About Favorites 1 2 3 In a call tap the Participants icon in the upper right corner as shown to invoke the list of participants 4 The participant is now a member of the list of Favorites the star has turned golden To remove an entry from the list of Favorites go to Favorites in the Contact lists and repeat the procedure Tap anywhe...

Страница 55: ...e above screen to be shown A Favorite is denoted by a golden star as indicated To remove an entry from the list of Favorites repeat the procedure To exit this menu tap the X as shown Add Someone to Favorites Outside a Call Contacts The Favorites is your own shortlist of contacts you frequently call or otherwise want to have easy access to You can add Favorites from the Recents or Directory lists a...

Страница 56: ... Contacts list as shown Then tap Favorites to gain access to the list of Favorites Tap the Favorite to be edited Then tap More Edit the Favorite entry and tap Save to exit putting changes into effect Otherwise tap Cancel Edit an Existing Favorite Contacts This feature allows you to update a Favorite at all times About this feature 1 2 3 4 Tap Edit Favorite ...

Страница 57: ...D15345 19 Cisco Webex Devices with Touch 10 User Guide JUNE 2020 All contents 2020 Cisco Systems Inc All rights reserved 35 Camera ...

Страница 58: ...device can be turned on and off as well as be shown minimized or maximized If the position of the selfview blocks important parts of the image on your screen it can be moved For devices equipped with Speaker Tracking turning this on will cause the camera to zoom in on the person currently speaking About Camera Control Tap Camera to invoke the camera adjustment menu 1 2 Turn Speaker Tracking On and...

Страница 59: ...ld also create a zoom out overview preset to conveniently switch back to overview mode Although you may control the far end camera the camera of any of the other participants given that those cameras are remotely controllable you can t define nor make use of their presets About Camera Presets Add a Camera Position Preset Key in a descriptive name and tap Save to put changes into effect Tap Camera ...

Страница 60: ... that you delete the preset and create a new one with the preferred name About Editing Presets Edit a Camera Position Preset Tap the little arrowhead of the preset to be edited Tap Camera to access the Camera menu Tap the preset to be edited Selfview will be activated automatically Adjust Pan Tilt and Zoom as required Tap anywhere outside the menu when you re done Tap Update to current position to...

Страница 61: ...feature has been designed to let you control the video transmission from your camera on devices that do not have the option of mechanically blocking the camera Turn the Camera On or Off Camera About Video Off The icon turns red to indicate that no video is sent from the device Tap again to deactivate the feature 1 2 Tap Turn video off as shown ...

Страница 62: ...on presets are not available You must turn off speaker tracking to get access to the presets Activate speaker tracking as shown on this page again if needed Note Speaker tracking doesn t work if the microphones are muted Speaker tracking may be expanded to include the Snap to Whiteboard and Presenter Tracking features as outlined on the following page About Speaker Tracking Speaker Tracking To ena...

Страница 63: ...am Once the presenter leaves the stage the tracking is brought to a hault The procedure for setting this up and the products supporting this feature can be found in the CE9 2 Administrator Guide for our room devices and codecs About Presenter Tracking Presenter Track To enable Presenter Tracking tap Camera in the upper right corner Devices with PresenterTrack enabled have this as a camera preset a...

Страница 64: ... this is done in the same way as you do outside a call As an alternative to adding or editing presets a simple adjustment of your camera s pan tilt and zoom should also be considered About Editing Presets In a call or outside a call shown here tap the Camera icon In a call or outside a call shown here tap the Camera icon Select the preset to use Tap anywhere outside the menu when you re done Adjus...

Страница 65: ...is referred to as Far End Camera Control FECC If the far end device has activated camera tracking which takes place when the camera tracks and shows who is speaking you will not be offered the option of FECC You don t have access to any remote camera presets About Camera Control Adjust the remote camera Tap anywhere outside the camera control buttons when you re done 1 2 3 4 Tap Camera Tap the one...

Страница 66: ...time be it in a call or outside a call For details on this see two pages ahead About Editing Presets If you want to turn the selfview off while in a call tap the Selfview avatar as shown To turn the selfview on in a call do as explained above Outside a call In a call or outside a call shown here tap the Camera icon Tap Selfview to turn it on You can resize the selfview image see the following page...

Страница 67: ... want to zoom pan or tilt your camera to provide a better view for the other participant s To get a better view yourself you may want to maximize the selfview Why Resize Selfview If you want to turn the selfview off while in a call tap the Selfview avatar as shown To turn the selfview on in a call do as explained above Outside a call In a call or outside a call shown here tap Camera Tap Maximize t...

Страница 68: ...on Move the Selfview PiP Camera Selfview shows what others see from your device You can use it to confirm that they see what you want them to see The selfview appears as a PiP Picture in Picture From time to time you may want to have the selfview activated during the meeting This could for example be to ensure that you remain seen on the screen It may happen that the current position of the selfvi...

Страница 69: ...D15345 19 Cisco Webex Devices with Touch 10 User Guide JUNE 2020 All contents 2020 Cisco Systems Inc All rights reserved 47 Settings ...

Страница 70: ...1 2 From the Settings menu you can check device information and change several settings Which settings are available may have been restricted by your administrator You can change the language ringtone and volume and find device information among other things The available settings depend on which you product you have and what has been enabled by your administrator ...

Страница 71: ...untries To view a list of Cisco trademarks go to this URL www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1110R Americas Headquarters Cisco Systems Inc San Jose CA Asia Pacific Headquarters Cisco Systems USA Pte Ltd Singapore Europe Head...

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