Worn-out battery. Change the battery. If using disposable batteries, you may wish to
try batteries from a different pack if they were changed recently.
Place into the drying box overnight.
Coil site feels tight or sore
Contact your clinic. A gentler magnet may be needed. A tight magnet can cause long
term skin problems, headaches and discomfort.
Batteries are not lasting as long as usual
Change the battery. If using disposable batteries, you may wish to try batteries from
a different pack.
If using rechargeable batteries, their charge will naturally decrease with time and
use. Contact your clinic for replacements.
I can’t slide the battery pack cover off
The tamper-resistant battery pack lock may be activated. Using a small screwdriver,
turn the screw to the vertical (unlocked) position.
I can’t pull out the cable from the coil
Some DL-coil covers have a safety lock. Lift off the DL-coil cover with your fingernail,
and then pull out the cable. This
shows show to change the cable with a DL
coil.
I’m worried my Sonnet might fall off my ear
Clear plastic safety loops (snuggies) are available. They loop around your ear and
hold onto the processor.
A safety line is available. It loops around the processor and clips to your clothing.
I can’t change the settings (e.g. volume / programme) via my fine tuner
anymore
The fine tuner may have lost its link with the Sonnet processor. It will need to be
synced again. Place the coil of the Sonnet processor on the MT button of the fine
tuner and turn the processor on. The fine tuner lights will blink to confirm a
successful sync.
Helpful resources
More support can be found on the
