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Q: Why is it still in the list of devices after reseting?
A: The reseted camera only resets the network configuration of the camera,
but cannot change the configuration in the App, remove the camera in
your account,need to add again.
Q: How to cut the camera network to other router?
A: First remove and reset the camera in your App account and then configure
your camera again by the App.
Q: Why doesn't the camera identify the SD card?
A: It is recommended to plug in SD card after power cut. Confirm whether
the SD card is normally available and the format is FAT32. And the TF
card can’t be identified when the internet environment is not good.
Q: Why I can’t get the notifications with my cell phone App?
A: Please confirm that the App has been running on the phone, and the
relevant reminder function has been opened;Message notification and
authority confirmation in the mobile phone system have been opened.
Q: The camera cannot be previewed properly?
A: Check whether the network is normal, you can place the camera close
to the router, if not, it is better to reset the camera and add it again.
FAQ
