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Customer helpline
0345 605 2065
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This product has been marked with a symbol relating to removing electric and electronic waste. This
means that this product shall not be discarded with household waste but that it shall be returned to
a collection system which conforms to the European Directive 2002/96/CE. It will then be recycled
or dismantled in order to reduce the impact on the environment. Electric and electronic equipment can be
hazardous for the environment and for human health since they contain hazardous substances.
Environmental protection
Troubleshooting
The following chart lists problem symptoms, possible causes and corrective action, if your electric
hedge trimmer does not operate properly. If these do not identify and correct the problem, contact your
service agent.
WARNING:
Always switch the product off, disconnect it from power supply and let the
product cool down before performing inspection, maintenance and cleaning work!
Problem
Possible cause
Solution
Hedge trimmer does not
operate
1.1 Battery discharged
1.2 Battery not fully
connected
1.1 Recharge battery; also see
“Charging The Battery”
1.2 Ensure the battery pack
release button is fully locked
Hedge trimmer operates
intermittently
2.1 Internal wiring damaged
2.2 On/Off switch defective
2. Contact Helpline
Motor runs but blades remain
stationary
3. Internal fault
3. Contact Helpline
Cutting blade hot
4.1 Cutting blade dull
4.2 Cutting blade is damaged
4.3 Too much friction, due to lack
of lubricant
4.1 Have blade sharpened
4.2 Have blade inspected/over
-
hauled
4.3 Apply lubricant spray
Cutting time per battery
charge too low
5.1 Too much friction, due to lack
of lubricant
5.2 Blade needs cleaning
5.3 Battery not fully charged
5.1 Apply lubricant spray
5.2 Clean blade
5.3 Recharge battery; also see
“Charging The Battery”
The blades are running slow
6.1 Battery discharged
6.2 Battery stored outside of bat-
tery temperature
6.1 Recharge battery; also see
“Charging The Battery”
6.2 Allow battery to warm
naturally to room temperature
(within battery operating
temperature 10–45 °C)
Battery charge indicator(a)
does not light up
7.1 Mains plug of battery charger
not plugged in (properly)
7.2 Socket outlet, mains cable or
battery charger defective
7.1 Insert mains plug (fully) into
the socket outlet
7.2 Contact Service Agent
General troubleshooting