24
Customer Helpline
0345 605 2063
Guarantee
Dear Customer,
In the unlikely event that your device develops a fault, please contact our Customer service
department on the telephone number shown below.
1. These guarantee terms cover additional guarantee rights and do not affect your statutory
warranty rights. Claims must be accompanied by proof of purchase. This must be in
the form of a sales receipt or bank statement and must show that the product has been
purchased within 2 years prior to the claim, from the retailer that it was originally sold to.
2. Our guarantee covers problems caused by material or manufacturing defects, and
will result in the repair of these defects or replacement of the device with a like for
like or similar article. Please note that our devices have not been designed for use in
commercial, trade or industrial applications.Consequently, the guarantee is invalidated
if the equipment is used in commercial, trade or industrial applications or for other
equivalent activities.
3. The following are also excluded from our guarantee:
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B. Failure due to lack of routine maintenance.
C. Failure as a result of not using the equipment in accordance with the manual and
safety instructions
4. The guarantee is valid for a period of 2 years starting from the purchase date of the
device. Guarantee claims should be submitted before the end of the guarantee period
within two weeks of the defect being noticed. No guarantee claims will be accepted after
the end of the guarantee period. The original guarantee period remains applicable to
the device even if repairs are carried out or parts are replaced. In such cases, the work
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applies when an on-site service is used.
