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Customer Helpline
0345 605 2063
Our dedicated UK based customer helpline can assist you with assembly, parts queries and
technical support.
Our experts are here to get you back enjoying your garden in no time.
Calling our service does not affect your statutory rights.
Customer Helpline 0345 605 2063
Dear Customer,
In the unlikely event that your device develops a fault, please contact our Customer helpline
on the telephone number shown below.
1. These guarantee terms cover additional guarantee rights and do not affect your statutory
warranty rights. Claims must be accompanied by Proof of Purchase. This must be in
the form of a Sales receipt or Bank statement and must show that the product has been
purchased within 2 years prior to the claim, from the retailer that it was originally sold to.
2. Our guarantee covers problems caused by material or manufacturing defects, and will
result in the repair of these defects or replacement of the device with a like for like or similar
article. Please note that our devices have not been designed for use in commercial, trade
or industrial applications. Consequently, the guarantee is invalidated if the equipment is
used in commercial, trade or industrial applications or for other equivalent activities.
3. The following are also excluded from our guarantee :
A. Faults due to accidents, customer misuse or unauthorized repairs.
B. Failure due to lack of routine maintenance.
C. Failure as a result of not using the equipment in accordance with the manual and safety
instructions.
D. Accidental damage or wear to any cables, the drive belt , the impeller or the blade.
4. The guarantee is valid for a period of 2 years starting from the purchase date of the device.
Guarantee claims should be submitted before the end of the guarantee period within two
weeks of the defect being noticed. No guarantee claims will be accepted after the end
of the guarantee period. The original guarantee period remains applicable to the device
even if repairs are carried out or parts are replaced. In such cases, the work performed or
parts fitted will not result in an extension of the guarantee period, and no new guarantee
will become active for the work performed or parts fitted.This also applies when an on-site
Service is used.
5. Please keep your sales receipt in a safe place.
Customer Helpline
Guarantee
Getting Help
