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Customer Helpline
0345 605 2063
Our dedicated UK based customer helpline is open to assist you with assembly, parts queries and
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Our experts are here to get you back enjoying your garden in no time.
Calling our service does not affect your statutory rights.
After sales helpline number: 0345 605 2063
Dear Customer,
In the unlikely event that your device develops a fault, please contact our Customer service department
on the telephone number shown below.
1. These guarantee terms cover additional guarantee rights and do not affect your statutory warranty
rights. Claims must be accompanied by Proof of Purchase. This must be in the form of a Sales receipt
or Bank statement and must show that the product has been purchased within 2 years prior to the
claim, from the retailer that it was originally sold to.
2. Our guarantee covers problems caused by material or manufacturing defects, and will result in the
repair of these defects or replacement of the device with a like for like or similar article.
Please note that our devices have not been designed for use in commercial, trade or industrial
applications. Consequently, the guarantee is invalidated if the equipment is used in commercial, trade
or industrial applications or for other equivalent activities.
3. The following are also excluded from our guarantee :
A. Faults due to accidents, customer misuse or unauthorized repairs
B. Failure due to lack of routine maintenance.
C. Failure as a result of not using the equipment in accordance with the manual and safety instructions
D. Accidental damage or wear to any cables, the drive belt or the blade.
4. The guarantee is valid for a period of 2 years starting from the purchase date of the device.
Guarantee claims should be submitted before the end of the guarantee period within two weeks of
the defect being noticed. No guarantee claims will be accepted after the end of the guarantee period.
The original guarantee period remains applicable to the device even if repairs are carried out or parts
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This also applies when an on-site Service is used.
5. Please keep your sales receipt in a safe place.
Customer Helpline
Guarantee
Getting Help
