8
Troubleshooting
Troubleshooting
This section offers general advice on common issues which arise during and
after the installation of an MCE PowerBook internal hard drive upgrade kit.
Also, keep in mind that MCE suggests using the latest version of Apple’s Drive
Setup utility to initialize, format and perform other hard drive functions for all
MCE hard drive upgrade kits. This utility can be found on the CD-ROM disc of
the latest release of Apple’s Mac OS system software or at Apple’s web site.
PowerBook will not start.
• Make sure that power is being supplied to the PowerBook by either its
battery or its AC power adapter.
• Make sure that the battery is properly seated in its bay.
• If the battery needs recharging, plug the appropriate end of its AC adapter
into a working outlet and the other end into the PowerBook. Let the
battery charge for several minutes. The AC adapter should become warm
after several minutes of being plugged in. If it is not, make sure that it is
plugged in properly.
• If the AC adapter is plugged into a power strip or surge suppressor, make
sure that this device is turned on.
• If you have an external keyboard or mouse attached, make sure that they
are connected properly. (Note: Be sure that your PowerBook is off before
connecting or disconnecting external keyboard or mouse.)
• Reset the PowerBook’s Power Manager (ref. Apple Tech Info Library
article #14449 at http://til.info.apple.com/techinfo.nsf/artnum/n14449).
• Re-do the installation, making sure that all recently installed hardware
upgrades are securely seated and connected properly.
Disk icon with blinking question mark appears at startup.
• This generally indicates that the PowerBook cannot properly locate a
volume from which it may load System software.
• Make sure that external peripherals are connected properly and are turned
on.
• Make sure that any SCSI devices connected to the PowerBook do not
have common ID numbers.
• Start the PowerBook with extensions turned off by pressing the Shift key
on the PowerBook’s keyboard while the PowerBook is starting up. If the
