7
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CUSTOMER SERVICE
BEFORE RETURNING ANY PRODUCT THAT IS DEFECTIVE:
1.
Read the instructions in this manual
2. Read
the
Troubleshooting
above
3.
Contact our customer service at (800) 711-6617 ext. 102/130
NOTE: To ensure prompt and accurate service, call for a Return Authorization Number before
returning any unit to Top Innovations, Inc. Failure to obtain a Return Authorization Number
will cause a delay in warranty or out-of-warranty service requests.
7 Top Innovations, Inc.
PROBLEM
POSSIBLE REASONS
POSSIBLE SOLUTIONS
McCULLOCH
1. Power cord may not be
1. Firmly replace power cord into outlet.
HANDHELD VAC
firmly plugged into outlet.
2. Check fuse or breaker. Please note they
WILL NOT
2. No power coming from
outlet.
may need replacement.
OPERATE
3. Unit may need service.
3. Be sure to contact Customer Service.
McCULLOCH
1. Dust cup not installed
correctly.
1. Replace dust cup until it snaps into
place.
HANDHELD VAC
2. Dust cup is full.
2. Empty the dust cup and shake loose any
buildup on the filter.
HAS NO SUCTION
3. Filter is clogged.
3. Clean and rinse with cold water, or
replace filter.
OR WEAK SUCTION
4. Hose or nozzle passage 4. Turn unit off and unplug it from outlet.
clogged.
Check for possible obstruction in the intake
hole and/or in the accessories.
DUST ESCAPING
1. Dust cup not installed
correctly.
1. Read instructions for proper dust cup
FROM THE
2. Dust cup is full.
removal and replacement.
McCULLOCH
3. Hose not installed
correctly.
2. Empty the dust cup and shake loose any
buildup on the filter.
HANDHELD VAC
3. Read instructions for proper hose
replacement.
FLEXIBLE HOSE
1. Hose is clogged.
1. Remove hose from unit and check hose
AND ACCESSORIES
2. Intake hole is obstructed. for possible obstruction.
NOT LIFTING DUST
3. Dust cup is full.
2. Remove hose and check intake hole.
4. Filter is clogged.
3. Empty the dust cup and shake loose any
buildup on the filter.
4. Clean and rinse with cold water or
replace
filter. Call 1-800-711-6617 ext: 102/130
TROUBLESHOOTING GUIDE