Gold Support Handbook
9
Keeping Your Products Current
A Gold Technical Support contract entitles you to the latest version of your McAfee products, access to the Global
Solutions Lab, malware analysis, Threat Center resources and notifications, and TrustedSource.org.
Download Software Updates
McAfee constantly enhances its products to combat new attacks and prevent data loss. Regularly upgrading your
products ensures that your systems have the maximum level of protection. It also minimizes the possibility of
encountering an issue that has already been addressed in a later version.
To check for available software updates (patches, upgrades, daily DATs, signature files, and agent files), log into the
ServicePortal (
https://mysupport.mcafee.com
) and click
Product Patches
under
Self-Service
. You can sort the list of
Patches by any of the table headings (Name, Modified, etc,) and navigate through the list using the
Next
and
Prev
buttons.
For large network deployments, McAfee ePolicy Orchestrator® (ePO™) can be used to automate distribution of
applications and virus definitions to multiple nodes on the network. For instructions on how to deploy updates via
ePolicy Orchestrator, see the
ePolicy Orchestrator Product Guide
.
Note to owners of products formerly provided by Secure Computing:
To check for available software patches and upgrades, go to
https://www.securecomputing.com/index.cfm?skey=246
.
For evaluations, agents, plugins, and SDKs, go to
https://www.securecomputing.com/index.cfm?skey=181
.
Some Secure Computing products download update files from the product interface, such as the Dynamic Spam
Classifier, TRU, TrustedSource Web Database, URL Filter Database, Anti Virus Engine and Signatures, Spam Filter
Rules, Proactive Scanning Database, and Certificate Revocation Lists.
Activations
Some network security products require activations. Go to
https://www.securecomputing.com/index.cfm?skey=231
to
begin using the software.
Hardware Updates and Support
McAfee Hardware Technical Support provides a maintenance program for service and repair of McAfee appliances.
There are several Hardware Support Programs available to assist customers with the peace of mind to have their
appliance diagnosed quickly in the event of a failure or other issue. For more information on McAfee Hardware
Support, see:
http://mcafee.com/us/local_content/datasheets/hardware_support_user_guide.pdf
Support Notification Service
The Support Notification Service (SNS) can deliver product information to you by email — End of Life, patch and
upgrade notifications, threat reports, DAT notices, and critical alerts that may require immediate attention. This
information can help you get the most out of your McAfee security investment — and help you avoid problems by
keeping you up to date.
For more information on SNS, see
https://kc.mcafee.com/corporate/index?page=content&id=KB67828
.
To sign up for SNS, go to
https://my.mcafee.com/content/SNS_Subscription_Center
.
