14
Troubleshooting
for support
If you have any problems with your scooter, you can contact
us directly
Problem
Possible Cause
Solution
Not Work/Unable
To Chargei
1
Reset Button Pops Up
Press the reset button
Check for loose or damaged connections/wires
underneath the deck plate
2
Loose Connection
Check power to wall outlet and/or try a different outlet
3
Socket Fault
Check lights on charger:
Plugged into wall - Green
Plugged into wall & unit - Red (charging)
Plugged into wall & unit - Green (charging complete)
No lights/Blinking lights - Replace charger
4
Charger Failure
Weigh no more than 155 pounds
1
Rider Weight
Use only on flat, dry surfaces. Avoid slopes and
areas with large amounts of rubble
2
Riding Conditions
Charge for 9 hours
3
Battery Low
Check the wires around the throttle and connectors
underneath the deck plate
1
Loose Connection
Replace throttle
2
Throttle Failure
Avoid sudden braking/rear wheel replacement
1
Slam The Brakes On
Replace batteries
4
Battery Failure
Adjust brake tightness (under normal conditions,
the rear wheel can be easily turned by hand)
When braking, the controller still has current
output, check whether the brake wire is properly
connected or replace the brake (in normal braking,
the controller should immediately reduce the
current output to "0" after holding the brake handle)
1.
2.
5
Brake Dragging
Replace controller
5
Control Module Failure
(for the light after turning
on the switch)
Replace controller and batteries
6
Battery Failure (when
the light is not on when
the switch is opened)
Short Run
Time/Runs Slow
Runs
Intermittently
Rear Wheel
Wear
