Limited Warranty Statement
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Please note that Maxtor reserves the right to update from time to time the warranty terms provided for new purchases of Maxtor
products, and to establish the effective date of those updated warranty terms. Please refer to www.maxtor.com for the then current
form of Limited Warranty Statement for Maxtor brand products.
Please note that Maxtor products are distributed outside the United States and Canada through local authorized distributors and
resellers (“Resellers”). These Resellers generally offer a consumer warranty, and associated warranty services, to consumer
purchasers. Maxtor recommends that consumers in these jurisdictions first contact the Reseller from whom they purchased the
Maxtor product for all issues with regard to product defects and the applicable product warranty.
Maxtor warrants to the original consumer purchaser (“you”) that new Maxtor disk drive products (“New Products”) will be free from
defects in material and workmanship for the Standard Warranty Period for the relevant New Product. The Standard Warranty Period
for the various New Products marketed by Maxtor and for the geographies in which they are sold is detailed on www.maxtor.com.
The warranty period on replacements for New Products is the remainder of the warranty on the original New Product or 90 days
from the date of shipment of the replacement product, whichever is longer.
In addition to the New Products, Maxtor may from time to time sell refurbished disk drive products which are not new and which have
been reconditioned to Maxtor’s standards for refurbished products (“Refurbished Products”). Unless a warranty period (“Refurbished
Warranty Period”) is designated by Maxtor for the specific Refurbished Product either on www.maxtor.com or on the product packaging
(as applied by Maxtor), Refurbished Products are provided strictly on an “AS IS” basis and Maxtor disclaims any and all warranties or
conditions whatsoever for Refurbished Products.
To the extent that Maxtor so designates a warranty period for the Refurbished Product, Maxtor warrants to the original consumer
purchaser that the Refurbished Product will be free from defects in material and workmanship for the associated Refurbished
Warranty Period.
New Products and Refurbished Products are together referred to as “Products.” The start of the Standard Warranty Period or
Refurbished Warranty Period (together referred to as the “Warranty Period”), as the case may be, is the documented date of your
purchase of the Product from Maxtor or Maxtor’s authorized reseller. In the absence of a documented purchase date, the start of the
Warranty Period will be deemed the date of original shipment by Maxtor from its point of new or refurbish manufacture, as the case
may be, to Maxtor’s customer.
The Products are manufactured from parts and components that are new or equivalent to new in accordance with industry standards.
If you discover a defect in material or workmanship during the Warranty Period, and Maxtor agrees that the defect exists, Maxtor will,
at its option, repair or replace the Product at no charge to you, provided it is returned during the applicable Warranty Period, with
transportation charges prepaid, to the facility designated by Maxtor. The Product must be properly packaged in Maxtor or Maxtor-
approved packaging, with the Return Material Authorization clearly displayed on the outside of the packaging, to obtain warranty service.
Products that fail within the first 30 days after purchase will be replaced with a new Product. Maxtor may require proper proof of
purchase documentation prior to issuing the replacement Product.
If Maxtor elects to repair a Product, Maxtor owns all parts removed from the repaired Product. Maxtor uses new and reconditioned
parts made by various manufacturers in conjunction with warranty repairs and replacement Products. Repair parts or replacement
Products may, at Maxtor's option, include an equal or better model or features.
Maxtor has no responsibility whatsoever with regard to any content or data on returned Products.
To request warranty service and before returning a Product to Maxtor, please contact the Maxtor Service Center. Refer to the Maxtor
Installation Guide or www.maxtor.com for your online guide to find the appropriate telephone number for obtaining customer assistance
within your jurisdiction and the proper address for shipping authorized returns. Once the Maxtor Service Center determines that a
repair is required, Maxtor will issue an RMA number. A copy of your receipt or bill of sale bearing the name and location of Maxtor’s
authorized reseller and the Maxtor serial number and model number of the Product in which the defect has been reported may be
required as a proof of your purchase for warranty service. Note that, as an alternative, Maxtor offers an online warranty return option
for certain Products through www.maxtor.com.
You are responsible for saving or backing up data contained in any Product returned to Maxtor in conjunction with warranty or any
other services. Maxtor shall have no responsibility for such data whatsoever and shall have no liability arising out of any damage to,
or loss or disclosure of, such data.
This limited warranty applies only to the Maxtor products that can be identified by the original, unaltered Maxtor trademark, trade
name or logo affixed to them. Maxtor does not warrant any product that is not manufactured by, for, or with permission from Maxtor,
or which is not otherwise distributed by Maxtor under the Maxtor brand.
This warranty does not cover any of the following conditions:
– Abuse, unreasonable use, mistreatment, or neglect
– Unusual physical or electrical stress or power fluctuations
– Damage caused during installation of the Product
– Damage or capacity/performance/operational resetting caused by the equipment or system with which the Product is used
– Damage caused by modification or repair not made or authorized by Maxtor
– Products whose Maxtor Serial Number and/or Material Number label have been removed, torn or defaced
– Damage caused by use of non-Maxtor packaging
– Damage caused by improper or improperly used packaging
– Damage caused by lack of ESD protection
– Products that are determined to be stolen.
