4
Section 7 - Technical Support
In the unlikely event you experience difficulty in the use of the product, or if it does
not operate as described, we suggest you: (1) consult the Troubleshooting section
of this guide and (2) consult with your dealer.
If you still cannot resolve the problem, call the MaxTech Service Center at (201)
586-8686 between 8:00 a.m. and 8:00 p.m. (EST Monday through Friday).
If the
nature of your question is related to the network operating system that you
are using, refer to its manual. Calling the Service Center without complete and
accurate information concerning the nature of the problem will be both time-
consuming and frustrating for you.
You may also reach us through:
24 hour BBS - (201) 586-8866
24 hour Faxback - (201) 586-8761
Compuserve ID - 71333,44
America Online -
Keyword: Maxtech
Prodigy -
Jump: Manufacturers BB
World Wide Web - www.maxcorp.com
Email - [email protected]
FTP - ftp.maxcorp.com
Appendix A - Daisy-Chain Cable Length
When daisy-chaining, the overall length between any two nodes should not ex-
ceed the limits outlined in the IEEE 802.3u standard.
The maximum length from node to node = 367m -
S
(Repeater Equivalent Length
@ CAT-5), or 367m -
S
(REL@5). The FHX-8100 has an inherent repeater delay of
80BT or 72 meters (REL@5). Taking a daisy-chain of two hubs for an example,
the maximum cable length from node to node is: 367m - (2 x 72m) = 223m. If
node A and B are attached to separate hubs in a two hub system, each using the
maximum of 100 meters of cable to connect to their respective hub, then the cable
between hubs is limited to 23 meters (i.e., 223m - (2 x 100m) = 23m).
To limit the number of hubs in a path (when daisy-chaining more than two hubs),
link several hubs to one central hub. Use the above formula to determine maxi-
mum cable lengths
. Make sure there is only one path between any two stations on
the network.
Appendix B - Two Year Limited Warranty
MaxTech warrants to the original buyer of this product against defects in material
and workmanship for two years from the date of purchase. During the warranty
period, MaxTech will repair (or at its option, replace) the product that proves to be
defective, provided the product has not been abused, misused, modified, or re-
paired by an unauthorized center.
In the event the product requires service, follow the procedure outlined in
Techni-
cal Support. When you are instructed by the Technical Support Representative to
return the product to MaxTech for repair, you will be given an RMA (Return Mer-
chandise Authorization) number. You
must have an RMA Number to return the
product for service. Use the following procedure to return the product to MaxTech:
1.
Return the product in its original package and packing (if possible), and put
