TROUBLESHOOTING
None of the lights light up (Residential Gateway does not work)
Make sure that
• The Residential Gateway is plugged into a power socket outlet.
• You are using the corect power supply for your Residential Gateway device.
The power requirements for your Residential Gateway are clearly indicated on the identification
label of the Residential Gateway. Only use the power adaptor supplied with your Residential
Gateway.
• The Thomson Gateway is turned on via the push button or rocker switch on the back panel.
The Broadband LED does not light up
Make sure that:
•
Ethernet Cable to WAN port is connected.
•
ONT is turned on.
The LED does not light up
Make sure that your user name and password are correct.
Proceed as follows:
1. Browse to the Residential Gateway GUI.
2. On the
Broadband
menu, click
Internet Services.
3. Under
Internet
, click
View More.
4. Check your user name.
5. Re-enter your password.
6. Click
Connect.
Ethernet LED does not light up
Make sure that:
• The Ethernet cable is securely connected to the Ethernet port on your Residential Gateway and your computer.
• You are using the correct cable type for your Ethernet equitment, that is UTP CAT5 with RJ-45 connectors.
No Wireless Connectivity
Try the following:
• Change the wireless channel.
• Make sure that the wireless client is configured for the correct wireless settings (Network Name, security
settings).
• Check the signal strength, indicated by the wireless client manager. If the signal is low, try repositioning the
Residential Gateway or directing the Residential Gateway’s antenna(s) for optimal performance.
• Make sure that the wireless client adapter is enabled (message like “radio on”).
Poor Wireless Connectivity or Range
Try the following:
• Change the wireless channel.
• Check the signal strength, indicated by the wireless client manager. If the signal is low, try place the Residential
Gateway or to direct the Residential Gateway’s antenna(s) for optimal performance.
• Use WPA(2)-PSK as encryption.
RESIDENTIAL GATEWAY MODEL TG784N USER MANUAL |
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