18
20-Year Basic Limited Warranty For Adjustable Beds
PPJ, LLC (“CUSTOMATIC”) warrants this motorized
bed frame or motorized bed foundation (hereinafter
referred to as “adjustable bed” or “adjustable beds”)
to the consumer who is the original purchaser (the
“purchaser,” subject to the terms and conditions
set forth herein). This warranty begins on the
“warranty commencement date” which is the date
of purchase for new unused adjustable beds and
the date of manufacture for adjustable beds that
have been used as floor or display models. Thus,
on a floor model adjustable bed, the warranty is a
portion of the limited 20-year warranty. If original
proof of purchase is not provided by purchaser,
CUSTOMATIC® reserves the right to determine the
adjustable bed is not covered by this warranty or
to use the manufacturing date as the warranty
commencement date. This “Limited Warranty for
Adjustable Beds” (“Limited Warranty,” “limited
warranty,” “warranty”) extends only to the original
purchaser and may not be transferred.
FULL 1-YEAR WARRANTY
This adjustable bed is warranted against defects
in the workmanship or materials for a period of up
to one (1) year from the warranty commencement
date. Upon receiving reasonable notice during the
first year from the warranty commencement date,
CUSTOMATIC will send replacement parts (at no
cost to the purchaser) for any defective adjustable
bed part to the purchaser, and CUSTOMATIC will
pay all pre-authorized labor and transportation
costs associated with the repair or replacement
of any parts CUSTOMATIC determines to be
defective. This one (1) year warranty shall not apply
if purchaser does not return any and all defective
parts to CUSTOMATIC within 15 days of purchaser’s
receipt of replacement part(s).
19-YEAR LIMITED WARRANTY
Upon receiving reasonable written notice at
any time after one (1) year and up to twenty (20)
years from the warranty commencement date,
CUSTOMATIC will offer replacement parts (upon
terms and conditions set forth in this paragraph)
for any mechanical bed part found to be defective.
Electronics, electrical components, drive motors
and massage motors are excluded. Purchaser shall
pay 18/19th of the then current replacement cost of
the defective part. Any consumer of a CUSTOMATIC
adjustable bed shall bear the remainder of the
cost of the replacement part. This nineteen (19)
year warranty shall not apply if purchaser does not
return any and all defective parts to CUSTOMATIC
within 15 days of purchaser’s receipt of replacement
part. In those cases where the nineteen (19) year
warranty applies, the purchaser shall bear all
service, transportation, labor, and shipping costs
related to the delivery and/or replacement of the
defective part. With respect to adjustable beds that
are more than twenty (20) years after the warranty
commencement date, the purchaser shall bear the
entire cost of repair and replacement of all parts
and materials, including labor and transportation.
ADDITIONAL TERMS AND CONDITIONS
This warranty does not apply; (a) to any damage
caused by the purchaser; (b) if there has been any
unauthorized repair or replacement of adjustable
bed parts; (c) if the adjustable bed has been
mishandled (whether in transit or by other means),
subjected to physical or electrical abuse or misuse,
or otherwise operated in any way inconsistent
with the operation and maintenance procedures
outlined in the Owner’s Manual, this warranty,
and any other applicable document published
or approved by CUSTOMATIC; (d) to damage to
mattresses, fabric, cables, electrical cords or items
supplied by dealers. Contact the dealer or relevant
party for warranty information on these items.; (e)
if there has been any unnecessary service calls,
including costs for in-home service calls solely for
the purpose of educating the consumer about
the adjustable bed for finding an unsatisfactory
power connection; (f) if the recommended weight
restrictions are not followed (850 lbs. on all sizes),
the warranty will be void.
Repairs to or replacement of the adjustable bed
or its components under the terms of this limited
warranty will apply to the original warranty period
and will not serve to extend such period.
The decision for the repair or replacement of
defective parts under this warranty is at the option
and sole discretion of CUSTOMATIC.
Warranty
