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Appendix A, Matrox RTMac Customer Support

35

Appendix

A

Matrox RTMac Customer 
Support

If you have a problem that you’re unable to solve by referring to your RTMac documentation, please 
contact your Matrox RTMac representative. He or she should be able to help you quickly correct any 
installation or system configuration problem. If your representative is unable to solve your problem, 
contact Matrox for further assistance.

Register your Matrox RTMac

Only customers who’ve registered their RTMac are eligible to receive customer support. You can 
easily register on our web site at www.matrox.com/video in the Support section.

Registering your RTMac also entitles you to free software upgrades, special promotional offers, and 
access to the Matrox RTMac User Forum, our dynamic web forum for users who want to share their 
experiences and learn more about Matrox RTMac.

In addition to registering your RTMac, our web site offers you up-to-the-minute information about 
Matrox products, free software updates, and access to our support databases. Be sure to place our site 
in your favorites or bookmarks: 

www.matrox.com/video

.

Contacting us

Matrox is proud to offer worldwide technical support. Please use the contact information for your 
area. The following numbers are subject to change. For up-to-date contact information, always check 
our web site at 

www.matrox.com/video

.

United States & Canada

Telephone ....................................................................................................... 1 514 822-6245
Fax .................................................................................................................. 1 514 685-2853
Email ............................................................................................. [email protected]

Europe, Middle East, & Africa

Telephone

Calls from the U.K. ............................................................................................ 01753 665678
Calls from France ............................................................................................. 01 45 60 88 66
Calls from Germany ........................................................................................089 62 17 05 70
Calls from the rest of Europe, Middle East, & Africa .....................................+44 1753 665678

Fax

From the U.K ......................................................................................................01753 665599
From the rest of Europe, Middle East, & Africa............................................ +44 1753 665599

Email

From Europe, Middle East, & Africa...................................... [email protected]

All other countries

Telephone ....................................................................................................... 1 514 822-6245
Fax .................................................................................................................  1 514 685-2853
Email ............................................................................................. [email protected]

Содержание RTMac

Страница 1: ...Matrox RTMac for Final Cut Pro Mac OS X version Installation and User Guide June 12 2003 10715 201 0400...

Страница 2: ...se reconocen todas las dem s marcas y nombres comerciales reconocidos a nivel nacional e internacional Copyright 2003 Matrox Electronic Systems Ltd English All rights reserved Fran ais Tous droits r...

Страница 3: ...our web site at www matrox com video in the RTMac Support section or fill in and mail the included registration card to be eligible for customer support software updates new product announcements and...

Страница 4: ...sonable delay The replacement product may not be new provided that it has functionality at least equal to that of the product being replaced 4 This warranty is valid in any country where Matrox hardwa...

Страница 5: ...e configuration as it was when you were using it and leave all identification stickers on the product Pack the product in its original box and return to your Matrox dealer where the product was purcha...

Страница 6: ...Software must be immediately returned to Matrox and the Original Purchaser shall be liable to Matrox for any and all damages suffered as a result of the violation or default Limited warranty Matrox w...

Страница 7: ...7 Available S Video and composite video connections 8 Composite input output connections 9 S Video input output connections 10 FireWire connections 11 Connecting a secondary computer monitor 11 Typic...

Страница 8: ...ou ll need to render your effects 23 Preparing your project for printing to video 25 Analog output 25 FireWire output 25 Chapter 5 Using Matrox RTMac with Adobe After Effects and Discreet combustion O...

Страница 9: ...B Matrox Around the World Worldwide Headquarters 36 Europe Middle East Africa 36 France 36 Germany 36 Asia 36 Appendix C Matrox RTMac Specifications Video 37 Audio 37 VGA display 37 Environmental spec...

Страница 10: ...viii Contents Your notes...

Страница 11: ...a window on your computer monitor and full resolution display on your NTSC or PAL video monitor Lets you work with up to four layers in real time two video layers and two graphics layers Realtime pro...

Страница 12: ...s of your computer and enables more realtime features on a faster system To take full advantage of realtime editing on Matrox RTMac use the following recommended system configuration 667 MHz or faster...

Страница 13: ...ating your Matrox RTMac system Customer support and other information Appendix A tells you how to contact us for customer support and Appendix B provides Matrox worldwide sales contact information App...

Страница 14: ...ion 1 Install your Matrox RTMac card in your computer See Chapter 2 Installing Your RTMac and Connecting Your Devices 2 Connect your breakout box and other external devices including your secondary mo...

Страница 15: ...parts Before touching any electronic parts drain the static electricity from your body You can do this by touching the metal portion of the PCI port access covers on the back of your computer As well...

Страница 16: ...access screw to secure your card to the computer frame 8 Close the side panel making sure it snaps into place and reconnect the power cord Connecting your Matrox RTMac breakout box To connect your Ma...

Страница 17: ...Matrox RTMac breakout box lets you make analog I O connections to your external devices more easily This is useful for changing your connection setup RT2000 Matrox RTMac OUTPUT RTMac cable connector...

Страница 18: ...or in addition to the composite video connectors If you use composite and S Video connectors you can connect up to four video devices to the RTMac at the same time two input and two output Matrox RTMa...

Страница 19: ...t box Note If your video device has only one audio connector use the left audio connector on the cable 2 To connect your composite video recorder use another composite RCA audio video cable or three m...

Страница 20: ...ctors for audio a Connect the video output from your S Video device to the S VIDEO IN jack on the breakout box b Connect the left audio output channel of your device to the white L AUDIO IN jack on th...

Страница 21: ...em will become unstable You ll then need to quit and restart Final Cut Pro Connecting a secondary computer monitor If you want to use a secondary VGA monitor with your system such as to provide a seco...

Страница 22: ...at is being captured or recorded and we re monitoring audio from the video recorder to externally powered speakers Composite connections using separate source and record devices Externally powered spe...

Страница 23: ...later available from the Apple web site www apple com quicktime 3 When prompted restart your computer Installing the Matrox RTMac software 1 Insert the Matrox RTMac installation CD 2 Double click Mat...

Страница 24: ...the display preferences dialog box that appears on your secondary monitor Colors For use with RTMac and Final Cut Pro you can select a color depth of either Thousands or Millions depending on your re...

Страница 25: ...Pro and all other applications using RTMac including applications using RTMac as a sound input or output device From the Apple menu choose System Preferences then click Matrox RTMac Enable Matrox RTMa...

Страница 26: ...input and output check with your device s manufacturer Analog Source Type Specifies the type of equipment you have Consumer quality Select this if you have a consumer grade source device that doesn t...

Страница 27: ...s sleep modes must be turned off To disable these features 1 From the Apple menu choose System Preferences then click Energy Saver 2 On the Sleep tab set the computer sleep slider to Never 3 Make sure...

Страница 28: ...s with system performance we suggest you do some or all of the following 1 Disable AppleTalk From the Apple menu choose System Preferences then click Network On the AppleTalk tab clear Make AppleTalk...

Страница 29: ...s The Matrox RTMac software installs presets configured for use with RTMac Important If you uninstall the Matrox RTMac software Matrox RTMac preset names will still appear in the Easy Setup and Audio...

Страница 30: ...Final Cut Pro with a FireWire setup make sure your DV device is connected to the FireWire port on your Power Mac G4 before starting a capture or print to video If your DV device isn t connected when F...

Страница 31: ...monitor Note The realtime features available on your Matrox RTMac system depend on the capabilities of your Power Mac G4 For details on minimum and recommended system requirements for realtime editing...

Страница 32: ...city on at least one layer Alpha Key You can alpha key up to two text or graphics layers in real time provided you don t exceed the maximum number of layers that will play back in real time on your sy...

Страница 33: ...otion Effects can have rotation On a minimum system only Use more than two video layers and one graphics layer or one video layer and two graphics layers Note If you place a clip with transparency suc...

Страница 34: ...art of each clip or place graphics on two layers with less than eight frames between the end of one clip and the start of the next To avoid rendering place your graphics using the guidelines shown in...

Страница 35: ...V device you must set the Final Cut Pro external video settings to Apple FireWire Choose Final Cut Pro Audio Video Settings click the External Video tab and select Apple FireWire NTSC 720 420 or Apple...

Страница 36: ...26 Chapter 4 Using Matrox RTMac with Final Cut Pro Your notes...

Страница 37: ...at full frame rate even on a faster system When you install the Matrox RTMac software the RTMac software for Adobe After Effects and Discreet combustion is also installed In order to use RTMac with th...

Страница 38: ...28 Chapter 5 Using Matrox RTMac with Adobe After Effects and Discreet combustion Your notes...

Страница 39: ...we ve found These solutions are also available in the RTMac Support section of our web site at www matrox com video videoweb support As new information becomes available we ll add it there first so it...

Страница 40: ...tor doesn t support some of these resolutions If you choose an unsupported resolution your monitor will not sync and you ll probably see a black screen Solution Check display settings From the Apple m...

Страница 41: ...bled ClearingEnable Matrox RTMac functionality in the Matrox RTMac preference pane disables RTMac functionality Solution Enable RTMac functionality Close Final Cut Pro From the Apple menu choose Syste...

Страница 42: ...down your computer and restart From the Apple menu choose Shut Down and restart your computer Scrubbing on the Timeline becomes slow Possible cause 1 Scrubbing proxy realtime effects Scrubbing can be...

Страница 43: ...ring from an analog source with device control Possible cause Analog source not genlocked to Matrox RTMac analog output If your analog deck isn t genlocked to RTMac s analog output capture can be off...

Страница 44: ...34 Chapter 6 Matrox RTMac Troubleshooting Your notes...

Страница 45: ...rox RTMac In addition to registering your RTMac our web site offers you up to the minute information about Matrox products free software updates and access to our support databases Be sure to place ou...

Страница 46: ...53 665599 Email video info emea matrox com France Matrox France SARL 2 rue de la Couture Silic 225 94528 Rungis Cedex tel 33 0 1 45 60 62 08 fax 33 0 1 45 60 88 65 Email infovideo matrox com Germany M...

Страница 47: ...t codec supports single stream capture and dual stream play back of mini DV DV and DVCAM NTSC 4 1 1 and PAL 4 2 0 Audio Genlock to video Audio clock locked to video clock for perfect sync Analog audio...

Страница 48: ...le connections 8 connecting recorder 9 connecting source 9 Connections breakout box 6 composite video 8 9 FireWire 11 secondary computer monitor 11 S Video 8 10 typical audio and video 12 Customer sup...

Страница 49: ...put 25 Q QuickTime installing 13 R Realtime editing 21 available effects 21 Final Cut Pro realtime software effects using 22 when you ll need to render your effects 23 Rendering rendering status bar 2...

Страница 50: ...40 Index System requirements 2 T Troubleshooting installation configuration 30 operation 30 V Video standard selecting 15 W Warranty ii Widescreen editing 21 WWW site 2 14 35...

Страница 51: ...the user may be required to take adequate measures To meet EC requirements shielded cables must be used to connect the monitor and other peripherals to the card These products have been tested in a t...

Страница 52: ...www matrox com video...

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