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34

Appendix B, Matrox RT.X2 Customer Support

Getting the most support

If you have a problem that you’re unable to solve by referring to your Matrox 
RT.X2 documentation, please contact your Matrox RT.X2 representative. He or 
she should be able to help you quickly correct any installation or system 
configuration problem.

If your representative is unable to solve your problem, contact Matrox for further 
information and assistance.

Registration

You can register your Matrox RT.X2 system in the Matrox RT.X2 Support section 
of our website at 

www.matrox.com/video/support

. To go directly to the 

registration page, choose 

Start > All Programs > Matrox Mx.tools > 

Register Your Matrox RT.X Product

.

¡ Important

Only registered users are entitled to customer support, software 

updates, access to our user forums, and special promotional offers.

Keep up to date with our website

In addition to registering your Matrox RT.X2, our website offers you up-to-the-
minute information about Matrox products, software updates, and access to our 
support databases. Be sure to place our site in your favorites or bookmarks: 

www.matrox.com/video/support

.

Contacting us

Matrox is proud to offer worldwide customer support. Please use the Matrox 
RT.X2 contact information for your area as provided on our website at 

www.matrox.com/video/support

.

Содержание RT.X2

Страница 1: ...v Y10978 101 0420 Installation Manual January 8 2010 Matrox RT X2 ...

Страница 2: ...st television programming video tape or other copyrighted material may violate copyright laws Matrox Electronic Systems Ltd assumes no responsibility for the illegal duplication use or other acts that infringe on the rights of copyright owners Matrox Electronic Systems Ltd 1055 St Regis Blvd Dorval Quebec Canada H9P 2T4 Tel 514 685 2630 Fax 514 685 2853 World Wide Web www matrox com Trademarks Mat...

Страница 3: ...ay e Granting sublicenses leases or other rights in the Software to others f Making copies or verbal or media translations of the user s guide g Making telecommunication data transmissions of the Software Matrox reserves the right to terminate this license without prejudice to any additional recourses Matrox may have against you if you violate any of its terms and conditions B Software limited war...

Страница 4: ...product defect defects or damage suffered as a result of force majeure including theft defects or damage suffered as a result of normal wear and tear and or stolen goods If Matrox receives from you during the applicable warranty period notice of a defect in a warranted hardware product and the defective Matrox product in question Matrox shall at its sole option either repair or replace the product...

Страница 5: ...E DATA PRODUCTION REVENUE AND OR PROFIT OF IN CONNECTION WITH THE MATROX PRODUCT OR ANY BUSINESS INTERRUPTION WITHOUT PREJUDICE TO THE FOREGOING ANY LIABILITY OF MATROX FOR ANY BREACH OF WARRANTY SHALL BE LIMITED TO THE AMOUNT PAID BY YOU FOR THE DEFECTIVE HARDWARE IN QUESTION TO THE EXTENT ALLOWED BY LOCAL LAW MATROX S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY SHALL BE THE REPAIR OR REPLACEMENT ...

Страница 6: ...st indicate the RMA number on the outside It is strongly recommended that a copy of the original packing slip which states the serial number of the items you re returning be included with the returned merchandise This will speed up processing Each individual returned unit or group of units MUST have an RMA number issued by Matrox Matrox must authorize the number of units grouped under one RMA numb...

Страница 7: ...ng the internal power supply cable on your RT X2 card 9 Installing your Matrox RT X2 card 10 Before restarting your computer 10 Chapter 3 Connecting External Devices to Matrox RT X2 RT X2 breakout box connections 12 Available RT X2 connections 12 Connecting your RT X2 breakout box to your computer 12 Connecting a DVI video monitor 14 Using the RT X2 S Video adapter cables 15 Typical Matrox RT X2 c...

Страница 8: ...x effect patterns or removing unneeded patterns 26 Installing additional Matrox WYSIWYG plug ins or removing unneeded plug ins 26 Installing the Matrox VFW software codecs on a system without the RT X2 hardware 26 Removing your Matrox RT X2 software 27 Appendix A Matrox RT X2 Specifications RT X2 RT X2 LE and RT X2 SD cards 30 General 30 Typical operating voltages and current consumption RT X2 car...

Страница 9: ...vii Contents Appendix B Matrox RT X2 Customer Support Getting the most support 34 Registration 34 Keep up to date with our website 34 Contacting us 34 Index 35 ...

Страница 10: ...viii Contents Your notes ...

Страница 11: ...Chapter 1 Welcome to Matrox RT X2 This chapter provides an overview of the Matrox RT X2 documentation and lists the contents of your RT X2 kit and the RT X2 system requirements ...

Страница 12: ...es of files directory paths and manuals appear in italics For example The data is stored in the sample wav file The file is located in your C Windows System directory Please refer to your Matrox RT X2 User Guide Menus and commands that you need to choose are displayed in the form Menu Command For example File Save means click File in the menu bar then click Save in the menu that appears The names ...

Страница 13: ...ervice Pack 3 Intel Xeon Intel Pentium D AMD Opteron or AMD Athlon 64 X2 Dual CPU or one dual core CPU depending on processor used 2 GB of RAM for 32 bit Windows systems or 4 GB of RAM for 64 bit Windows systems One free PCI Express expansion slot Display card that supports Microsoft DirectX 9 and has at least 512 MB of onboard memory Adobe Premiere Pro and Adobe Media Encoder CS4 version 4 2 or l...

Страница 14: ...4 Chapter 1 Welcome to Matrox RT X2 Your notes ...

Страница 15: ...Chapter 2 Installing Your Matrox RT X2 Hardware This chapter describes how to install your Matrox RT X2 card ...

Страница 16: ...perform the installation You should avoid touching the chips and other components on the circuit board Try to handle the card by its edges Try to work in an area where the relative humidity is at least 50 Do not wear wool or synthetic clothing These fabrics tend to generate more static electricity than cotton which is best for this kind of work Turn off the power switches on your computer and its ...

Страница 17: ...or fans An example of a fan that meets this requirement well is the Sunon model KD1208PTB1 which is a 12 VDC fan with a rating of 42 5 CFM Make sure to mount the fan as close to the card as possible In most systems you should be able to place the fan directly behind the card guide slots Make sure to close your computer s cover once you ve finished installing your hardware This ensures that the air...

Страница 18: ...next to File system If you need to format a drive using NTFS right click Computer Windows 7 and Vista or My Computer XP then choose Manage Under Computer Management Storage select Disk Management In the Disk Management utility right click the appropriate drive and choose Format In the provided dialog box specify a volume label for the partition you are creating From the File System list select NTF...

Страница 19: ...the bracket in place and then carefully remove the bracket Preparing the internal power supply cable on your RT X2 card Note RT X2 LE and RT X2 SD do not have an internal power supply cable Your RT X2 card must be powered by your computer s internal power supply by way of the internal power supply cable The female end of the internal power supply cable is connected to the internal power supply con...

Страница 20: ...ave the screw for the mounting bracket 4 Position your RT X2 card over the chosen slot and push the card in firmly and evenly until it is fully seated in the slot 5 Using the fasten screw you removed in step 3 secure your RT X2 card to the computer frame 6 Connect the male end of the internal power supply cable on your RT X2 card to a free power outlet of your computer s internal power supply Impo...

Страница 21: ...Chapter 3 Connecting External Devices to Matrox RT X2 This chapter shows you how to connect external devices to Matrox RT X2 ...

Страница 22: ...o not perform properly Also do not bend the cable too sharply Excessive bending or flexing can damage internal shielded wires 2 Plug the blue and green audio connectors labeled TO AUDIO CARD IN and TO AUDIO CARD OUT into the corresponding colored jacks on your sound card If your computer speakers are connected to your sound card unplug them from your sound card then proceed to the next step 3 To c...

Страница 23: ...T X2 breakout box to your computer RT X2 breakout box RT X2card bracket To computer speakers cable not supplied TO AUDIO CARD IN TO AUDIO CARD OUT Onboard sound card and 1394 This connector is not available on RT X2 LE SD ...

Страница 24: ...are supported In order to preview full resolution HDV video your DVI monitor must support a display resolution of at least 1920 1200 To connect a DVI video monitor 1 Connect the DVI cable to your monitor following the manufacturer s instructions for your monitor Some monitors may have the DVI cable permanently attached to the back of the monitor 2 Connect the other end of the DVI cable to the DVI ...

Страница 25: ...eo adapter cable labeled Y to the Pb Y IN connector and connect the S Video adapter cable labeled C to the Pr C IN connector at the front of the RT X2 breakout box 2 Connect the other end of the cable to the S Video OUT connector on your source device 3 For S Video output connect the S Video adapter cable labeled Y to the Pb Y OUT connector and connect the S Video adapter cable labeled C to the Pr...

Страница 26: ...e signal that is being captured or recorded and we re monitoring audio from the sound card to the computer speakers requires you to connect the small connectors to the corresponding jacks of your computer s sound card and your computer speakers to the AUDIO jack of the RT X2 card as explained on page 12 DV 1394 connections To RT X2 card DV 1394 device Computer speakers DVI monitor To DVI connector...

Страница 27: ...ons Analog component connections using same device for capture and export to tape To RT X2 card Source Recorder Computer speakers DVI monitor To AUDIO connector on RT X2 card To DVI connector on RT X2 card not available on RT X2 LE SD ...

Страница 28: ...S Video connectors however you can still connect S Video devices to your RT X2 breakout box by using the two supplied RT X2 S Video adapter cables see Using the RT X2 S Video adapter cables on page 15 for more information Source Recorder To RT X2 card Computer speakers DVI monitor To AUDIO connector on RT X2 card To DVIconnector on RT X2 card not available on RT X2 LE SD ...

Страница 29: ...connections Composite connections using separate source and record devices To RT X2 card Source Computer speakers DVI monitor To AUDIO connector on RT X2 card Recorder To DVIconnector on RT X2 card not available on RT X2 LE SD ...

Страница 30: ...20 Chapter 3 Connecting External Devices to Matrox RT X2 Your notes ...

Страница 31: ...Chapter 4 Installing Your Matrox RT X2 Software This chapter explains how to install the software required to use your Matrox RT X2 system ...

Страница 32: ...ur RT X2 hardware components Make sure that you close the Found New Hardware Wizard each time it appears To ensure a smooth Matrox RT X2 software installation it is essential that you do not let the Found New Hardware Wizard try to install any drivers The Found New Hardware Wizard will only appear the first time you start your computer after installing your RT X2 hardware Important sleep mode is n...

Страница 33: ...tly on your video monitor For example the Matrox WYSIWYG plug in for Adobe After Effects lets you display the contents of your composition on your video monitor to see the exact color temperature safe title area and any interlaced artifacts as you work The following programs are supported Adobe After Effects version 5 0 or later Adobe Photoshop version 7 0 or later Autodesk 3ds Max version 7 0 or ...

Страница 34: ...ools on your computer Remarks A Windows Security dialog box may appear asking if you want to install the device software Matrox Mx tools If you want to skip this step for futureinstallationof Matrox software select Always trust software from Matrox Electronic Systems and then click Install to continue the Mx tools installation On a Windows 7 system Windows will check the Microsoft Windows Update w...

Страница 35: ...ns click Browse to select the folder where you installed your program 6 If required the Setup program will restart your computer at the end of the installation when you click OK Note Matrox Mx tools installs the Matrox GPU Performance Analyzer which is a diagnostic tool that you may be asked to run by Matrox Customer Support If requested you can run this program by choosing Start All Programs Matr...

Страница 36: ...ant to install additional Matrox WYSIWYG plug ins or re install or remove a currently installed plug in you can run the Matrox WYSIWYG Plug ins Setup program by choosing Install Matrox WYSIWYG Plug ins from the Matrox RT X2 menu You ll be prompted to specify which plug ins you want to install re install or remove For information about using these plug ins see the chapter Using the Matrox WYSIWYG P...

Страница 37: ...stall Matrox Mx tools You can also choose Uninstall Matrox Mx tools from the Matrox RT X2 menu To remove only the Matrox effect patterns from your computer choose Start All Programs Matrox Mx tools Uninstall Matrox Effect Patterns You should not remove only the Matrox effect patterns unless you ll be re installing Matrox Mx tools To remove only the Matrox WYSIWYG plug ins from your computer choose...

Страница 38: ...28 Chapter 4 Installing Your Matrox RT X2 Software Your notes ...

Страница 39: ...Appendix A Matrox RT X2 Specifications This appendix provides specifications for the Matrox RT X2 RT X2 LE and RT X2 SD cards ...

Страница 40: ...RT X2 dimensions Card 31 cm 10 7 cm 12 2 4 2 Card including bracket 35 2 cm 12 4 cm 13 875 4 9 Overall thickness including components 1 9 cm 0 75 Nominal RT X2 LE SD dimensions Card 20 3 cm 10 7 cm 8 0 4 2 Card including bracket 21 6 cm 12 4 cm 8 5 4 9 Overall thickness including components 1 9 cm 0 75 Typical operating voltages and current consumption RT X2 card Typical operating voltages and cur...

Страница 41: ...5 Ω Chrominance signal C PAL 0 300 Vp p burst 75 Ω NTSC 0 286 Vp p burst 75 Ω NTSC EIAJ 0 286 Vp p burst 75 Ω OR Component Video 1 Luminance signal Y 1 0 Vp p 75 Ω Chrominance signal B Y R Y PAL 0 700 Vp p at 100 color bar 75 Ω NTSC 0 700 Vp p at 75 color bar 75 Ω NTSC EIAJ 0 757 Vp p at 75 color bar 75 Ω HD 0 700 Vp p at 100 color bar not supported on RT X2 SD 75 Ω ...

Страница 42: ...our Matrox RT X2 components and or computer system make sure that you don t operate your RT X2 card at or near the maximum operating temperature for a prolonged period of time Signal Type Qty Voltage Impedance Composite Video 1 1 0 Vp p 75 Ω Y C Video 1 Luminance signal Y 1 0 Vp p 75 Ω Chrominance signal C PAL 0 300 Vp p burst 75 Ω NTSC 0 286 Vp p burst 75 Ω NTSC EIAJ 0 286 Vp p burst 75 Ω OR Comp...

Страница 43: ...Appendix B Matrox RT X2 Customer Support This appendix explains how you can register your Matrox RT X2 and obtain customer support ...

Страница 44: ...om video support To go directly to the registration page choose Start All Programs Matrox Mx tools Register Your Matrox RT X Product Important Only registered users are entitled to customer support software updates access to our user forums and special promotional offers Keep up to date with our website In addition to registering your Matrox RT X2 our website offers you up to the minute informatio...

Страница 45: ...ormats 26 removing unneeded formats 26 GPU Performance Analyzer 25 H Hardware supplied 3 Heat buildup problems 6 Hibernate mode on Windows 7 and Vista 22 I Installation Matrox RT X2 card 10 Matrox RT X2 software 22 Internal power supply cable 9 Internet Matrox WWW site 34 L License agreement i M Matrox contacting us 34 WWW site 34 Matrox effect patterns installing 25 installing additional formats ...

Страница 46: ...9 R Registering your Matrox RT X2 34 Returning procedure iv RT X2 breakout box See Matrox RT X2 breakout box RT X2 card See Matrox RT X2 card RT X2 LE card See Matrox RT X2 card RT X2 SD card See Matrox RT X2 card S Service returns iv Sleep mode on Windows 7 and Vista 22 Software installation adding NewTek LightWave 3D WYSIWYG plug in 25 Adobe Premiere Pro 23 Matrox effect patterns 25 26 Matrox Mx...

Страница 47: ...case the user may be required to take adequate measures To meet EC requirements shielded cables must be used to connect equipment and other peripherals to the card These products have been tested in a typical class B compliant host system It is assumed that these products will also achieve compliance in any class B compliant system Français Informations aux utilisateurs Européens Déclaration de co...

Страница 48: ...www matrox com video ...

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