Matrox QID Series – User Guide
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Customer support
Matrox Web
Matrox is on the Internet with a World Wide Web (WWW) site. Our Web site has product literature,
press releases, technical material, a sales office list, trade show information, and other relevant
material.
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Visit the Matrox Graphics Web site at
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E-mail questions or comments regarding the site to
If you have a problem
Matrox values your business and offers professional support for your Matrox product. For product
support, contact your Matrox representative or visit our technical support Web site at
www.matrox.com/graphics/support/
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Information we need
Please give a complete description of the problem, and include:
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Matrox card serial number, model number, revision number, BIOS number, driver type
and version, and memory address at which the Matrox card is installed.
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Computer brand and model name.
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Monitor brand and model name.
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Operating system, version, and service pack.
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Brand and model of any other cards and devices installed on your system.
Program specific problems
If a problem appears with a specific program, please give us the following information:
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Display settings (color palette, display resolution, and so on) applied when the problem
occurs.
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If possible, take note of the file and segment address that caused the problem.
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Detailed steps known to cause the bug, so we can reproduce it.
