Matrox C-Series – User Guide
19
Problem
PowerDesk detects a problem with the driver installation
(Setup program keeps prompting you to restart your system)
1
Cause
Your Matrox graphics hardware may be disabled.
1
Solution
In Windows
Device Manager
, enable the Matrox graphics hardware currently installed in
your system.
Problem
PowerDesk software isn’t installed
1
Cause
Windows 10/8.1
– If the Matrox display driver was installed or updated through Windows
Update automatic driver installations, Matrox PowerDesk software may not be installed.
1
Solution
Run the setup program included with the Matrox display driver. The setup program
automatically installs PowerDesk software for your Matrox product. For more information,
see “Installing your Matrox software”, page 16
Problem
Wrong color balance, screen image off-center, or no picture at all
1
Cause
Your monitor video controls may be improperly set.
1
Solution
Adjust your monitor controls (brightness, contrast, and so on). For more information, see
your monitor manual.
2
Cause
Your monitor may not be properly connected (the connectors aren’t properly fastened or the
monitor power cable isn’t firmly in place) or may have been disconnected.
1
Solution
Make sure you’re using the correct connectors, that all connectors are properly fastened, and
that all power cables are firmly in place. For more information,
3
Cause
If your monitor supports multiple input sources (analog/digital), it may be configured to use
the wrong source.
1
Solution
Make sure your monitor is using the correct input source. For more information on selecting
the input source for your monitor, see your monitor documentation.
2
Solution
Change your connection setup to use a different input source. For more information,
“Connecting your monitors”, page 13
4
Cause
Digital monitors only –
Your monitor cable may have an integrated analog/digital connector
(DVI-I).
1
Solution
Make sure the DVI connector on your monitor cable is digital only (DVI-D). For more
information, see your monitor documentation.
