M A T E L E C A U S T R A L I A . P 1 8 0 0 2 8 1 2 8 2 . F 1 3 0 0 2 8 1 2 8 2
I N F O @ M A T E L E C A U S T R A L I A . C O M . A U . W W W . M A T E L E C A U S T R A L I A . C O M . A U
Trouble Shooting
Problem
Cause and Remedy
The Green LED does not light
when AC power supplied
• Check the AC line is properly connected to the smoke alarm.
• Ensure that the AC power is turned on.
The Red LED does not flash every
40s
• Ensure that the battery and the AC power are properly connected.
Smoke alarm does not sound
when tested
• Ensure that the battery and the AC power are properly connected.
• Clean the smoke alarm. Then take out the battery and turn off the
AC power. Install battery and turn on the AC power after 3 minutes.
Low battery warning
• Ensure that the battery is properly connected.
• Replace a flash battery, refer to “Replace Battery” section.
Fault warning
• Clean smoke alarm. Take out the battery and turn off the AC power.
Wait 3 minutes, then install battery and turn on the AC power.
Self-test fault warning
• Press the TEST button at least 15s, then release.
False alarm
• Press the HUSH button to silence it.
• Clean smoke alarm device.
• Move the smoke alarm device to new location.
The alarm sounds different from it
is used to
• Ensure that the battery is not low voltage.
• Clean smoke alarm. Take out the battery and turn off the AC power.
Wait for 3 minutes, then install battery and turn on the AC power.
The alarm can’t interconnection
alarm
• Check the Active, Neutral, Interconnection wires are properly
connected.
• Check the interconnected smoke alarm are supplied from the same
circuit.
If the problem still exists, please return to your retailers.
If the unit is out of warranty, please replace another new alarm.
Note: If self-test fault warning is existing, but the product can sound alarm when press
test button. The product can continue to be used. Need to test weekly by press the test
button instead of self-test weekly.