PAGE 2 OF 2 | AU SUPPORT 1800 237 425 WWW.MATCHMASTER.COM.AU | NZ SUPPORT 0800 237 425 WWW.MATCHMASTER.CO.NZ
TROUBLE SHOOTING GUIDE
Symptom:
Not working
Action:
1. Check the power supply is the correct voltage (12V 1A DC),
and is plugged in and switched on with the green light lit.
2. Check the emitter is located directly over the IR receiver
window of the component. If the location is not clear, you
can normally dial into an approx location by holding the
components remote very close to the front of the unit and
trailing button pushes at different locations to see what
works.
3. If converting to Cat5/6 from a remote location, check
continuity on all connections and re-terminate if necessary.
If you can’t access these leads, test the system using a
temporary CAT5/6 Patch lead across the floor to eliminate
the installed lead as a possible problem.
4. If you are terminating bare wires into the connection block,
check the screws have not clamped down on the outer
sheath of the wire rather than the metal itself.
Also re-check you have the correct colour wire going to
correct terminal.
Symptom:
Intermittent
Action:
1. Battery replacement: Make sure the remote batteries are
fresh. You can check the output from the remote with a
mobile or tablet camera. Although IR cannot be detected
by the naked eye, it will show up as a purple flash on the
camera display. Some newer phones do not work due to
the camera detecting and removing ‘Red Eye’.
2. IR present in room: Too much IR already present in the
room can cause intermittent performance and even
complete dropout. This can come from several different
sources:
a. Older Plasma N’s emit IR, the way to check this is
to turn the TV off and check IR operation by the IR
indicator light if the component has one, or with another
TV. Remedy this by using the included attenuation tape
over the IR window of the IRSEND68, which will filter
out some of the IR noise. If you don’t have this tape,
use any colour electrical tape. If this is not effective, try
shifting the IR receiver out from within the TV screens
radiation pattern e.g. behind the screen or under the
bottom lip.
b. CFL or fluorescent lighting can interfere if the carrier
frequencies are the same as the remote’s. Turn the
lights off to check. To remedy, change the lighting, or
reposition to avoid line of sight with the IR Receiver.
c. Excessive Sunlight can cause IR performance to drop
away. To check pull the curtains or check operation at
night.
d. Too many IR blasters/flooders in one location. If
you are using multiple IR flooders, or blasters, (e.g.
from multiple HDMI to CAT5/6 extenders) back to one
location, the cumulative effect of the small level of IR
present in each room being transferred back to one
area, can block clean IR performance. Unplug all blasters
and plug back in one by one to check effect on IR
performance. Try attenuation tape on the IR receivers in
the rooms that cause problems.
