INTRODUCTION
EN / WHISPER 12 Ultra - Three phase for mobile applications / December 2008 / Copyright © 2008 Mastervolt
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Example 1. Faulty installation:
Overheating of the engine is the most common cause of
problems with mobile generating sets. These problems are
caused by poor circulation of the cooling liquid due to
wrong routing of the pipes to the radiator: bents will
capture air bubbles causing “air-lockes” blocking the
circulation of the liquid. Other examples of installation
problems are hot air circulation into the radiator and the
radiator fan sucking exhaust gasses into the radiators.
The generator and other parts should be protected against
the influences of the weather and splashing water (with dirt
and salt) below the vehicle. Refer to the installation
manual for instructions but remember these are for
guidance only as many factors influence the installation of
a generator. The ultimate responsibility will always be with
the owner to ensure a safe and compliant installation. If in
doubt ask!
Example 2: Misuse:
Long term running with no load or too little load can cause
the exhaust to get choked with soot or carbon. Cleaning
the exhaust is not covered by guarantee.
Example 3: Neglect
Whisper generators have an option for an auto start/stop
mode or interval mode.
Mastervolt cannot be held responsible for damage caused
by the unattended running generator.
Guarantee means that faulty parts are repaired or
replaced free of charge. If necessary the whole generator
unit will be exchanged. Labour necessary to complete
repairs on board a vehicle executed by an authorized
service engineer is covered, but is limited to a reasonable
number of hours and reasonable rates in relation to the
actual repair work that has to be done.
Travel expenses and travel hours are not covered. Also
not covered is the labour required to take a generator out
of a vehicle or for reinstallation. There is no cover for
labour needed to get access to the generator, for example
to remove equipment or parts of the vehicle body etc.
Goods to be delivered under guarantee will be invoiced.
Only after the faulty goods are returned will the invoice be
credited. Payment in advance may be required or
guaranteed by credit card. If after the faulty goods are
returned, it is indicated that the failure was not covered by
guarantee a credit will not be issued. For example if a
Printed Circuit Board is returned with clear damage
caused by water, guarantee will be refused.
Freight costs to deliver spares by normal mail or carriers is
covered under guarantee. Special services like express
mail, overnight delivery etc. are not covered. Taxes and
duties are not covered. For shipments to remote areas any
additional costs incurred over normal carriage will be
invoiced to the customer.
The cost for returning faulty goods is not covered under
guarantee.
Additional agreements could be part of the contract of
delivery.
If any problem arises which could be subject of guarantee,
procedures should be followed as described in the
guarantee conditions, unauthorised repairs could lead to
further damage and violate the guarantee conditions.
Should work take place, which is not in
accordance with the guidelines, instructions
and specifications contained in this user’s
manual and the supplementary installation
manual, then damage may occur and the
generating set may not fulfil its specifications.
In all these cases the guarantee may become
invalid. Use original spareparts only!
1.4 LIABILITY
Mastervolt does not accept responsibility for damage,
injuries or casualties which are the result of operation of
the generating set in specific conditions which brings
dangers which could not be foreseen, or could be avoided
by additional measures. Mastervolt does not accept
liability for damage due to use of the generator, possible
errors in the manuals and the results thereof.
Automatic start/stop
Mastervolt cannot be held responsible for damage
caused by the unattended running generator using the
auto-start/stop mode or interval mode.
1.5 IDENTIFICATION
1.5.1 General
Before using this generating set it is very important to
identify the set correctly. To communicate for service or
ordering parts it is also essential to correctly identify the
generating set. Also for the daily operation of the genera-
ting set it is necessary that the operator knows the correct
specifications.
