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Marvair ComPac Installation & Operation Manual
12/2017 Rev.16
Chapter 6 Warranty
6.1 Airxcel Commercial Group Limited Product Warranty
Airxcel Commercial Group (ACG) warrants its products to be free from defects in materials and workmanship under normal use to the original
purchaser when installed within the contiguous United States, the District of Columbia, and Canada for the period of time in the table below. For
units installed in Alaska and Hawaii, flat labor rates apply. If any part of your ACG product fails within 15 months from the date of the original
shipment, or within twelve months from the date of original start-up, whichever comes first, ACG will furnish without charge, EXW Cordele,
Georgia, the required replacement part. The owner must provide proof of the date of the original start-up. The contractor’s invoice, the certificate
of occupancy, or similar documents are examples of acceptable proof of the date of the original start-up.
Marvair, ICE, Eubank
Suburban Applied Products
90 Days DOA* w/Flat Rate Labor
1 Year Parts/Labor – Flat Rate
1 Year Parts
5 Years Heat Exchanger
5 Years Compressor
5 Years Compressor
*If any part of your ACG unit fails within 90 days of the commencement of the warranty, ACG will furnish without charge, EX Works, Cordele,
Georgia, the required replacement part and pay for the labor to replace the part in accordance with the ACG Flat Rate Labor Guidelines.
The following extra cost warranties are available from Airxcel Commercial Group:
Bronze
Silver
Gold
Diamond
Any Special Warranty Written for a Job
1 Year Parts/Labor
2 Years Parts/Labor
5 Years Parts/Labor
The responsibility of the equipment owner includes:
4. To operate the equipment in accordance with the manufacturer’s instructions.
5. To provide easy accessibility for servicing.
6. To check and reset any circuit breaker(s) and/or disconnect(s) prior to calling for service.
7. To keep the unit clean and free of dirt and containment and replace filters as required.
8. To keep the outdoor coil clean and free of leaves, paper, or other debris.
9. To pay the charges incurred when any of the above have not been done.
10. To pay for repair or replacement of any material or part other than those within the ACG unit or controller.
ACG will not be responsible for labor, transportation costs, delays or failures to complete repairs caused by events beyond our control. This
warranty does not cover:
1. Any transportation, related service labor, diagnosis calls, filter, driers, refrigerant, or any other material charges.
2. Damages caused by shipping, accident, abuse, negligence, misuse, fire, flood, or Acts of God.
3. Damages caused by operating or staging the unit in a corrosive environment
4. Damages caused by improper application of the product.
5. Damages caused by failing to perform proper routine maintenance.
6. Expenses incurred for erecting, disconnecting or dismantling the product or installing the replacement part(s).
7. Products not installed or operated according to the included instructions, local codes, and good trade practices.
8. Products moved from the original installation site.
9. Products lost or stolen
10. Consequential damages or incidental expenses including losses to persons, property or business.
11. Modifications to original unit after it leaves the factory, such as breaking the any part of the sealed systems.
When service is required, it must be performed during normal working hours (8:00 AM - 5:00 PM) Monday - Friday and must be performed by
ACG personnel or a designated Service Representative. ACG will pay for non-priority shipping costs of the compressor during the first twelve
months of the warranty period. After the first twelve months of the warranty period, all costs of shipment and risk of loss during the shipment of
the compressor shall be the responsibility of the owner.
The owner of the product may ship the allegedly defective or malfunctioning product or part to ACG, at such owner’s expense, and ACG will
diagnose the defect and, if the defect is covered under this warranty, ACG will honor its warranty and furnish the required replacement part. All
costs for shipment and risk of loss during shipment of the product to ACG and back to the owner shall be the responsibility and liability of the
owner. Upon written request by an owner, ACG may arrange for remote diagnosis of the allegedly defective or malfunctioning product or part
but all costs for transportation, lodging and related expenses with regard to such diagnostic services shall be the responsibility and liability of the
owner.
An owner requesting performance under this Warranty shall provide reasonable access to the allegedly defective or malfunctioning product or part
to ACG and its authorized agents and employees.
THIS WARRANTY CONSTITUTES THE EXCLUSIVE REMEDY OF ANY PURCHASER OF AN AIRXCEL COMMERCIAL GROUP
HEAT PUMP OR AIR CONDITIONER AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING,
WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR USE, TO THE FULLEST
EXTENT PERMITTED BY LAW. IN NO EVENT SHALL ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS
FOR USE EXCEED THE TERMS OF THE APPLICABLE WARRANTY STATED ABOVE AND AIRXCEL COMMERCIAL GROUP
SHALL HAVE NO OTHER OBLIGATION OR LIABILITY. IN NO EVENT SHALL MARVAIR BE LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES OR MONETARY DAMAGES.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM
STATE-TO-STATE. Some states do not allow limitations or exclusions, so the above limitations and exclusions may not apply to you.
10/2017 Rev.6
