Marcum Technologies VX-1i, Руководство пользователя

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Versa Electronics www.marcumtech.com
TWO YEAR WARRANTY
Marcum warrants this product to be free from defects in materials and
workmanship for two years from the date of purchase. This warranty applies to
customers who properly complete the online product registration form found on
the MarCum Technologies Website www.marcumtech.com/support
If you are unable to use the internet, please fill out and submit the enclosed
warranty registration card to be eligible for the two year warranty. Marcum
Technologies will repair or replace any components that fail in normal use.
Failures due to abuse, misuse, unauthorized alteration, modification, or repair are
not covered. The battery is not covered by the warranty. The warranty is valid only
for the original owner who purchases the unit from an authorized dealer.
An original sales receipt dated within the warranty period is required for all
warranty claims.
HOW TO OBTAIN SERVICE
If your unit is malfunctioning, check the FAQ section of our website. You may find
that the solution to your problem is something you can resolve yourself. If you
need to send it in, there is no need to contact our office. Getting repairs made is
as simple as going to our website, clicking on the service tab, and then filling out
the Service Request Form. If your unit is under warranty, be sure to attach a
picture/scan of your receipt showing the date of purchase. If your system is out of
warranty, we have several flat-rate fees that will cover the cost of repairs, including
parts and labor. Once you have completed the Warranty or Flat-Rate repair,
package the unit as described on the website and ship it to us.
There is no need for an authorization or reference number, just make sure that
you have included your contact info and a brief description of the issue on a note
in the box.
If you do not have the ability to use the Internet, you may also fill out the service
request form included in the box with your unit. If you enclose this form in the box
with your unit there is no need to contact our office, just include the filled out form
in the shipping box.
Some people are more comfortable calling for shipping instructions. During peak ice
season, we sometimes receive a high volume of calls, making it impossible to get
to all customers who phone in. For this reason, strongly consider using the on-
line form or email rather than calling. In your email, please provide your name,
complete address, and cell phone #. Please indicate what model Marcum you have,
approximate date of purchase, and what has gone wrong with it.
Please send your email inquiries to service@versae.com
If you are unable to use email or internet, you may also call us at 763-512-3987 .
Our office hours are Monday – Friday, 8 – 4 Central Time. International callers
may use
888-778-1208 .
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