11
Troubleshooting
You can solve many common problems easily, saving you the cost of a possible service call. Try the
suggestions below to see if you can solve the problem before calling the service technician.
IMPORTANT!
There are some sounds during normal use (compressor, fan cycle etc..)
For immediate assistance: 1-844-309-9777 or [email protected]
Problem
Possible Causes
The appliance is not running.
•The power cord is unplugged.
•The circuit breaker is tripped/fuse blown.
The door is fogging or sweating
The compressor turns on and off
•The room temperature is warmer than normal
•A large quantity of bottles has been put into the cellar.
•The door is left open or is frequently opened.
•The temperature control is not set correctly
•The door is not closed completely.
•The door gasket does not seal properly.
•The wine cellar does not have the correct clearances.
•The temperature control is not set correctly.
•The door is left open or is not set correctly.
•The door gasket does not seal properly.
•The wine cellar does not have the correct clearances.
•
Levelling legs need adjusting.
•R
efrigerator is placed on an uneven or weak surface.
The LED lights do not operate
•The appliance is not plugged in.
•The fus
e has blown.
•The LED lights are broken
•The light switch is off.
The wine cooler makes a lot of noise
The door does not close properly
•The appliances is not level.
•The door seal is dirty or damaged.
•The shelves are not positioned correctly.
•A part of the contents is preventing the door from closing.
Display flashes Error message “E1”
•Temperature sensor failure
Contact the Service Department – 1-844-309-9777
Display flashes Error message “E2”
•Defrost sensor (Coil Sensor) failure
Contact the Service Department – 1-844-309-9777
•Fogging on interior glass is normal since when opening the interior is cooler than
the room temperature.
•If sweating on exterior glass, the ambient temperature and/or humidity is too
high. Please relocate to a better temperature-controlled environment (15°C-25°C and
maximun 70% humidity)
• The appliance is not level.
• Check if the fan is in good condition.
The appliance is not cold enough
Vibrating or rattling.
(slight vibration is normal)
