47
Others
Others
ENGLISH
ENGLISH
In
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Co
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Pl
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Fun
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If the unit does not perform properly when operated as instructed in this user guide, check the unit, consulting the following checklist.
Troubleshooting
Problem
Solution
Page
No power
- Check if the AC cord is properly connected.
- Unplug the AC cord once, and wait for 5-10 seconds and then plug it
in again.
–
–
No sound or picture
- Check if the connected display device is turned on.
- Check the HDMI connection. (Check the status of the HDMI related
indications.)
- Check the RCA audio/video cable connections.
- Check if the pure direct mode is set to “VideoOff” or “All Off”. If it is
the case, set it to “Disp.Off” or “Normal”.
- Check whether the connected display device or other device
supports HDCP. (This unit will not output a video signal unless the
other device supports HDCP.)
- Check whether the output format of this unit (HDMI FORMAT)
matches the supported input format of other connected device.
- Check if the “HDMI Deep Color” is set to “Auto”. If it is the case, set it
to “Off”.
–
12
12, 15
25
14
12, 31, 32
32
Distorted picture
- Sometimes a small amount of picture distortion may appear.
This is not a malfunction.
- Connect this unit directly to the TV. If the RCA audio/video cables are
connected to a VCR, pictures may be distorted due to the copy
protection system.
–
12
Completely distorted picture or
black/white picture with BD/DVD
- Make sure the disc is compatible with this unit.
4
No sound or distorted sound
- Adjust the volume.
- Check that the speakers are connected correctly.
- Check the HDMI connections.
- Check the “Audio” settings.
–
12, 14, 15
12
33, 34
Picture freezes momentarily during
playback
- Check the disc for fingerprints/scratches and clean with a soft cloth
wiping from center to edge.
- Clean the disc.
3
3
Disc cannot be played back
- Clean the disc.
- Ensure the disc label is facing up.
- Check if the disc is defective by trying another disc.
- Cancel the ratings control or change the control level.
- Insert a correct disc that can be played back on this unit.
3
17
–
36
4
SD Memory Card cannot be read
- The format of the card does not match to this unit or the card is not
compatible.
–
No return to start-up screen when
disc is removed
- Reset this unit by turning it off, then on again.
–
The unit does not respond to the
remote control
- Aim the remote control directly at infrared sensor window on the
front of the unit.
- Reduce the distance to infrared sensor window.
- Replace the batteries in the remote control.
- Re-insert the batteries with their polarities (+/- signs) as indicated.
- Make the signal code of the remote control match to the signal code
of the unit.
6
–
6
6
6
Problem
Solution
Page
Buttons do not work or the unit
stops responding
- To completely reset the unit, unplug the AC cord from the AC outlet
for 5-10 seconds.
–
The unit does not respond to some
operating commands during
playback
- Operations may not be permitted by the disc.
Refer to the instructions of the disc.
17
The unit cannot read BD/DVD/CD
- Condensation? (Let sit 1 or 2 hours)
- You are attempting to play a disc other than one with one of the
marks on page 4.
- Wipe the dirt off the disc or replace the disc.
2
4
3
Angle does not switch
- The angle cannot be switched for BD/DVD which do not contain
multiple angles. In some cases multiple angles are only recorded for
specific scenes.
22
Playback does not start when the
title is selected
- Check the “Ratings” setting.
36
The password for rating level has
been forgotten
- Enter the default password “4737”, then your forgotten password will
be cleared.
36
Cannot connect to the network
- Check if the LAN cable connection is properly made.
- Turn on the modem or broadband router.
- Check the network settings.
- Check if the broadband router and/or modem is correctly connected.
- Check the “BD-Live Setting”.
15
–
39
15
41
Cannot connect to the network
while my PC is connected to the
network
- Check the content of your Internet service contract to see if your
Internet Service Provider prevents multiple terminals connecting at
the same time.
–
Cannot use the BD-Live function
- Use an SD card with enough space.
- Remove the write protection of an SD card.
–
The playback of BD-Video or
download of data does not
perform properly
- Check if an SD card is correctly inserted.
- Do not remove the card during playback as some BD-Videos require
an SD card during playback.
28
29
“HDCP NOK” appears on the front
panel display
“HDCP NOK” appears under the following conditions:
- When the connected device does not support HDCP.
- When the connected device is recognized as an HDCP incompatible
by HDMI SRM.
- When the connected device supports HDCP but cannot be
recognized as an HDCP compatible for some reason.
10
Note
• Some functions are not available in specific modes, but this is not a malfunction. Read the
description in this user guide for details on correct operations.
• Some functions are prohibited on some discs.
E5KB1UD_v2 _EN.book Page 47 Tuesday, June 30, 2009 11:18 AM
