11
TROUBLESHOOTING
You’ve forgotten it or someone has
changed it.
There’s no picture or
sound and even the T1’s
menus can’t be seen
The HDMI/AV cable may be disconnected.
Inadequate signal from your aerial.
Check the HDMI or AV cable connections
between the T1 and your TV.
The input the Manhattan T1 is connected
to may not be selected on your TV
Select the correct HDMI/AV input (see your
TV’s manual for guidance).
Select ‘Smart Retune’ in the Tuning section of
Settings.
Connect the receiver with an HDMI cable to an
HD-Ready TV and select an HD channel.
Ensure the front of the receiver is not
obstructed.
Replace batteries in the remote control.
Set Auto Standby to Off in the System section
of Settings.
Your PIN can be reset with the master PIN.
Please contact us.
• Turn the T1 on and wait 30 seconds
• Press MENU
• Press & Hold '0' for 5 seconds
• The T1 will try each of the 3 HD resolutions
for 15 seconds in this order: 1080p, 1080i
and 720p. Select ‘Confirm’ when you can
see the picture.
You can check your signal in the System Info
section of Help. If it’s weak or not present,
get a professional to check your installation:
your aerial may provide a better signal if it is
realigned or moved somewhere else. We
don’t recommend using an indoor aerial.
As a last resort, try using a signal amplifier or
booster to improve reception.
Your TV may not correctly communicate
the resolutions it is capable of and an
incompatible resolution may be selected
Some antennas that are installed with a
signal amplifier need a power supply from
the receiver because they do not have
their own.
If you have connected a signal amplifier, you
can have the T1 supply it with a +5V DC
supply by selecting the option in the System
section of Settings.
The new home is in a different Freeview
transmission area.
You may be watching an SD channel or you
are using the AV connection to your TV.
Receiver is not turned on or its front is
obstructed.
Batteries are weak in the remote control.
The picture and sound
keep breaking up or ‘No
signal’ is displayed on
screen
Channels not working after
moving to a new home
The TV picture is not HD
Your remote control does
not work
Your T1 switches off after
3 hours
You can’t remember your
PIN
The T1 is set to go to standby by default
after 3 hours without interaction.
