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9.
GENERAL WARRANTY TERMS
Only genuine spare parts for the machines manufactured by Mandam can
ensure long-lasting and efficient operation. The parts for all machines
manufactured by Mandam can be purchased in our dealer network or directly
from the manufacturer.
The warranty covers defects and damage arising from the manufacturer’s fault
caused by material defects, improper processing or assembly. The manufacturer,
under the granted warranty, shall be obliged to the following actions, wherein
the scope and total cost of a warranty repair shall be agreed between the
Manufacturer and the other Party in each case:
a)
repairing the claimed equipment free of charge,
b)
providing the User with new, properly manufactured parts free of charge,
c)
incurring the cost of labour and transport,
d)
complete replacement of the equipment by a defect-free item if the actions
stated in (a) and (b) are not successful in ensuring a proper operation of the
equipment.
Warranty servicing is performed by the Manufacturer or the assigned warranty
service provider.
The User shall report a warranty claim immediately, at the latest within 14 days
after the occurrence of such damage.
The warranty period shall be extended by the period of servicing such equipment.
The Manufacturer will not accept any warranty claims if the equipment has been
modified or repaired without the Manufacturer’s knowledge or improperly stored,
maintained or operated.
If the User finds that the executed warranty service is insufficient, the User has
the right to request the Seller to examine the issue with the participation of an
expert to be assigned by both parties.