JHT Operator’s Manual Rev 0117 Page 7 of 17
Responsibility of the consumer under this Limited Warranty:
•
Strict adherence to the maintenance checks and schedule with
proof of scheduled maintenance service required by an
authorised agent or qualified mechanic.
•
Maintenance services are not covered under warranty.
•
It is the consumer’s responsibility to deliver the machine in
question to our service premises or to the premises of our
appointed agent at the consumer’s expense for replacement or
repair as applicable.
Claim Procedure:
- Contact MAKINEX by phone or email informing us of your
machines problem or defect.
- Once the extent of the claim has been assessed, we retain the
right to compensate the consumer for such defect, or repair
(parts & labour), or replace the machine under warranty.
- All warranties will be carried out by MAKINEX authorised staff
or appointed agents at a premises to be determined by the
Manufacturer.
- It is the responsibility (and cost) of MAKINEX or our appointed
agent to return the machine to be repaired or replaced under
warranty to the consumer- this is valid for domestic territories
only (e.g. machine purchased in USA will repaired/replaced
under warranty and returned to the USA consumer. Machine
purchased in Australia will be repaired/ or replaced under
warranty and returned to the Australian consumer etc.)
- Where the specific warranty component (e.g. Jackhammer) is
under a Manufacturer’s warranty other than MAKINEX (e.g.
Bosch, Hitachi, Makita, Hilti etc), the consumer can either
contact MAKINEX or the applicable Manufacturer for repairs
where such warranty was registered with that manufacturer at
purchase.
- Warranty calls will only be carried out by our representatives
and not via client’s choice of repairer. We will not accept back
charges for any work not carried out by our representatives, or
