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Warranty & Support
New M3s ordered from MakerGear or from an authorized MakerGear
distributor have a Twelve-Month Non-Transferrable Limited Warranty. New
hot ends have a Six-Month Non-Transferrable Limited Warranty. MakerGear
will replace defective parts on M3s and hot ends that are under warranty.
Replacement parts may be new or refurbished and include free shipping
in the US. Non-US customers are responsible for shipping costs for
replacement parts.
The M3 has an open design (no proprietary cartridges) and M3 owners are
free to use third party filament. However, the MakerGear hot end is only
covered when MakerGear filament and authentic MakerGear components
are used. Due to variances in quality, MakerGear is unable to provide tech
support for issues related to third party filament. If you are using filament or
extruder components from a third party, you must contact your vendor for
technical support. The twelve-month warranty offered by MakerGear does
not cover machine abuse.
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Technical Support lives on our website at
www.makergear.com/pages/support
Warranty
Exceptions
Support