MRG/MST33 Series STATIC VOLTAGE REGULATOR 200-300-400-500kVA
19
6 GUARANTEE
6.1 Terms of Guarantee
Our products are under a two-year guarantee starting from the date of delivery against
malfunctions resulting from production, material and workmanship faults. Malfunctions
due to such type of faults will be removed without claiming any price of workmanship or
spare parts to be replaced.
Whether aforementioned malfunctions originate from usage faults or not are determined
with a report to be issued by service stations, if there exists no service stations, by one of
seller, dealer, agency, representative, importer or manufacturer or producer of those
products respectively.
Repair time of defective products is twenty business days at most. This period starts
from the date when products are delivered to one of seller, dealer, agency,
representative, importer or one of manufacturer or producer. Provided that products
break down within the period of guarantee, the time passing during the repair process is
added to the guarantee time. Provided that faults of products cannot be removed within
ten business days, manufacturer-producer or importer is obliged to assign another
product having similar features for the use of consumers until the faulty product has
been repaired.
Even though consumers exercise their repair rights, they can claim free replacement of
products, refund or price discount at the rate of fault in the events;
That, besides, the product, as of the date when the product is delivered to
the consumer, breaks down four times a year or six times within the
guarantee period to be determined by the manufacturer-producer and/or
importer at least, on the condition of being in guarantee period, such
malfunctions perpetuate passing over;
That maximum time required for the repair of products is exceeded;
That repair of the malfunction is determined as impossible through a
report to be issued by service station, if there exists no service station,
one of seller, dealer, agency, representative, importer or manufacturer or
producer of the company respectively.
The consumer is, on demand, obliged to submit guarantee certificate in terms of repairs
or replacements within the scope of guarantee.
It is essential that you definitely perform damage control over external packaging before
receiving the products to be sent through freight. In the event of any damage, delivery
person must be made to prepare a “damage determination record”. (For example;
duringthe delivery process, the product has been checked and seen that is damaged.)
