MRG/MST33 Series STATIC VOLTAGE REGULATOR 200-300-400-500kVA
20
After the damage determination record has been issued, we request you to inform the
MAKELSAN head office of the case. Products to be received from freight by signature
means that products have been received completely and without no damage.
Repairs of plug-and-play products in the places where no service point is around are
performed in the factory of MAKELSAN or the nearest service point according to the
direction to be made by the MAKELSAN head office. Defective product is delivered by
hand to the nearest service point or to the contracted freight company in its original
packaging to be sent to the factory of MAKELSAN according to the direction to be made
by the MAKELSAN head office. For malfunctions in the scope of guarantee, shipment fees
are under the responsibility of MAKELSAN on the condition that products are delivered
to the contracted freight company.
The device must be sent as packed in its original packaging as long as it is not desired by
the service. Original packaging of devices should be preserved in order to use them for
shipment of devices in terms of repairs to occur. Otherwise, no responsibility is assumed
with regards to any troubles to be experienced.
All defective products to be delivered by hand or through freight are to meet the
necessary shipment requirements. (Anti-static protective, bubble wrap or box etc.)It is
essential that legible barcode serial number belonging to the product be on the product.
Otherwise, it is not covered in the scope of the guarantee.
It is essential that products to be sent through freight definitely be together with delivery
note, and that serial/model/malfunction details be written on delivery note to be sent
(for example, breakdown report form), and that packaging content match with the
products specified in the delivery note. Otherwise, freight is not accepted.
The use of Guaranty Certificate, submitted together with product with MAKELSAN
trademark, is agreed and commited to the protection of consumer law with no 6502, that
accordancy with Regulation of the Warranty no 29029.
6.2 Cases Not Covered by the Guarantee
Breakdowns resulting from the use of products contrary to the issues or the
environment conditions (temperature, humidity etc.) specified in the user manual are
not covered in the scope of guarantee.
Damages and breakdowns resulting from the use of software, hardware, interface,
accessories or consumables apart from those used together with products or
recommended ones; changing place, wrong and insufficient maintenance, calibration or
use; its operation contrary to environment specifications published for products;
insufficiency of air installation; use of products in ambient having excessive humid or
temperature; its operation in environment harmful for electrical circuits and abrasive;
and accidents, impacts, electric, shipment, natural disasters, not limited to the ones listed
above, are not covered in the scope of product guarantee.
