Check the following before requesting service:
SYMPTOM
POSSIBLE CAUSE
POSSIBLE SOLUTION
Can’t power on
Volume level of paired/connected device
is in low level
R ise the volume level of the
connected device
Volume level of the connected
device too high
Reduce the volume level of the
connected device
No sound or
sound weak
Sound
distortion
Wi-Fi not
functioning
Amazon Alexa
not functioning
The unit is not in the Amazon Alexa
operation mode
Power on the unit and
enter to Amazon Alexa
Volume level in minimum position
Raise the volume level by pressing
the + Button on the top of Clock
Volume level too high
a
Reduce the volume level by
pressing the - Button on the
top of Clock
FM weak
reception
The adapter is not plugged
Plug the adapter properly
20
operate mode as page 16
3. Mild soap and a damp cloth may be used.
1. To prevent fire or shock hazard, disconnect your unit from the AC wall outlet
when cleaning.
2. The finish on your unit may be cleaned with a dust cloth and cared for as other
furniture. Use caution when cleaning and wiping the plastic parts.
Troubleshooting Guide
The Clock is in standby mode
Press and hold the " " Button to
Cleaning
network and sign in Amazon
account as page 9-15
network and had NOT sign in Amazon
account
Add the Clock into the Wi-Fi
The Clock had NOT add in the Wi-Fi
turn on the Clock from standby
mode
The Clock and the mobile devices is not
in the same 2.4G Wi-Fi network
Set the Clock and the mobile
device in the same 2.4G
Wi-Fi network
Unwind the FM Wire Antenna to its
full length and/or reassemble the
other direction/location to improve
reception
