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T
ROUBLESHOOTING
General Information: Troubleshooting
Check This List of Symptoms and Possible Solutions Before Requesting Service
You may be able to solve the problem yourself. Charges for TV installation and adjustment of customer controls are not cov-
ered under your warranty.
If you need to call a customer service representative, please know the model number and serial number of your product before you
call. This information is displayed on the back of the product. Also, please take a moment to identify the problem you are having,
and be prepared to explain this to the representative. If you believe the representative will need to help you with operations, please
stay near the product. Our representative will be happy to assist you.
To reach our Customer Care Center, call 1-800-531-0039.
Difficulties and Possible Solutions
The TV remote control does not work
• Check that the batteries are installed correctly.
See page 7.
• If the batteries are dead, replace them with two “AA” size heavy duty (zinc chloride) or alkaline batteries.
See page 7.
• Be no farther than 30 feet from the TV when using the remote control and point the remote toward the remote-sensor window on
the TV.
See page 7 for the location of the remote-sensor window.
• Clean the remote control and the remote-sensor window on the TV.
See page 7 for the location of the remote-sensor window.
• Check the TV power cord. Unplug the TV, wait 10 seconds, then reinsert the plug into the outlet and push the remote power or
TV power/standby button again.
To locate the TV power/standby button, see page 7.
• If you have your TV plugged into an AC power strip, ensure that the fuse on the power strip is not blown.
• Check to see if the TV is on a wall switch.
The TV has no power
• Check the TV’s power cord. Unplug the TV, wait 10 seconds, then reinsert the plug into the outlet and push the remote-control
power or TV power/standby button again.
The location of the TV power/standby button is illustrated on page 7.
• Check that the outlet is not on a wall switch.
• If you are using an AC power strip, be sure the fuse on the power strip is not blown.
You cannot get a picture
• Be sure that you have made signal connections correctly and securely.
See Connection Guide
.
• Check the Tuner Mode control for the correct tuner setting.
See page 9.
• Try running the Auto Program feature.
See page 10.
• Ensure that you have selected the correct picture signal source using the AV (remote) or Source Select (TV) buttons.
See page 6.
• If you are attempting to view a picture from a progressive-scan-capable DVD player connected to the HD INPUT-AV 4 jacks,
ensure that you have switched the DVD player to progressive-scan mode.
See Connection Guide, as well as the DVD player’s
directions-for-use manual.
• If you are using an HD receiver, ensure that its output is set correctly (HD or SD) based on the connection to the TV you have
made.
See Connection Guide. Also, refer to the directions-for-use manual that came with the HD receiver.
Picture is fuzzy or out of focus
Check the set’s convergence and adjust if necessary.
See page 16.
You cannot see a picture when you play a VCR tape
Press the AV button on the remote control or the Source Select button on the TV until you have selected the source to which you
connected the VCR.
See page 6 (AV button) or page 6 (Source Select button).
You cannot tune to a particular channel
• Use the number buttons on the remote instead of the CH +/– buttons
. See page 6 (remote-control buttons).
• If necessary, select the Tuner Mode and run Auto Program to store channels to the set’s memory.
See page 9-10.
You see scrolling images
Check to ensure that you have made connections correctly.
See pages Connection Guide.
