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WARRANTY RETURNS (USA ONLY)
To obtain warranty service, a Return Material Authorization (RMA)
number must first be obtained from MAGMATIC. It is the Customer’s
responsibility to provide product proof of purchase and serial num-
ber by acceptable evidence such as an invoice copy or an approved
MAGMATIC Extended Warranty Certificate (“EWC”) and any rel-
evant maintenance records at the time warranty service is sought.
Failure to provide acceptable evidence of product proof of purchase
or EWC and any relevant maintenance records may be cause for
denial of warranty service.
Products returned for warranty service must be sent without any
accessories (i.e., power, data, and safety cables, brackets, clamps,
rigging hardware, frost filters, gel frames, barn doors, lenses, hoses,
nozzles, rack mounting hardware, etc.), must be boxed using the orig-
inal and/or suitable packaging materials (double-box and foam) that
provides ample product protection for ground and/or air freight tran-
sit, and must be shipped freight pre-paid and insured to MAGMATIC
in Los Angeles, CA or a MAGMATIC Authorized Service Center. The
RMA number must be clearly written on the outside of the return box,
and a brief description of the problem and the RMA number must be
documented and included in the box.
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