Customer service
9
Mail (Europe):
MAGIX Development Support, P.O. Box 20 09 14, 01194
Dresden, Germany
Mail (North America):
MAGIX Customer Service, 1105 Terminal Way #302,
Reno, NV 89502, USA
MAGIX Sales Department
You can reach the MAGIX Sales Department workdays for help with the
following questions and problems:
Orders
Product consulting (pre-purchase)
Upgrade requests
Returns
Europe
Monday - Friday, 09:00-16:00 GMT
U.K.:
0203 3189218
Denmark:
699 18149
Sweden:
0852500858
Finland:
09 31581630
Norway:
0210 30665
North America
9 am to 4 pm EST Mon-Fri
Phone:
1-305-722-5810
Please have the following information at hand:
Which MAGIX program are you using (version)?
Which operating system do you use?
What make is your graphics card and what screen resolution do you use?
What make is your sound card? Or do you use the pre-installed sound
system of your computer?
For video programs: What make is your video card or FireWire card?
How large is your RAM?
What version of DirectX is installed?
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