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TROUBLESHOOTING GUIDE
You can solve many common freezer problems easily, saving you the cost of a possible service call.
Try the suggestions below to see if you can solve the problem before calling for service.
PROBLEM
POSSIBLE CAUSE
Freezer does not operate.
Not plugged in.
The circuit breaker tripped or a blown fuse.
Compressor turns on and off frequently.
The room temperature is hotter than normal.
A large amount of food has been added to the
freezer.
The door is opened too often.
The door is not closed completely.
The temperature control is not set correctly.
The door gasket does not seal properly.
The freezer does not have the correct
clearances.
The freezer has recently been disconnected for a
period of time. 4 hours are required for the
freezer to cool down completely.
Temperature inside the freezer is too warm.
Temperature control is set too warm. Turn the
control to a cooler setting and allow several hours
for the temperature to stabilize.
Door is kept open too long or is opened too
frequently. Warm air enters the freezer every
time the door is opened. Open the door less
often.
The door is not closed completely.
The door gasket does not seal properly.
A large amount of warm or hot food might have
been stored recently. Wait until the freezer has
had a chance to reach its selected temperature.
The freezer has recently been disconnected for a
period of time. 4 hours are required for the
freezer to cool down completely.
Temperature inside the freezer is too cold.
Temperature control is set too cold. Turn the
control to a warmer setting and allow several
hours for the temperature to stabilize.
Temperature of external freezer surface is warm.
The exterior freezer walls can be as much as
30 F warmer than room temperature. This is
normal while the compressor works to transfer
heat from inside the freezer cabinet.
Popping or cracking sound when compressor
comes on.
Metal parts undergo expansion and contraction,
as in hot water pipes. This is normal. Sound will
level off or disappear as freezer continues to run.
Bubbling or gurgling sound, like water boiling.
Refrigerant (used to cool freezer) is circulating
throughout the system. This is normal.
Vibrations.
Check to assure that the freezer is on a level
surface.
Floor is uneven or weak. Freezer rocks on the
floor when it is moved slightly. Be sure floor can
adequately support freezer. Level the freezer by
putting wood or metal shims under part of the
freezer.
The freezer is touching the wall. Re-level the
freezer and move it from the wall.
