12
TROUBLESHOOTING
Aforementioned issues are just for reference. If any failure occurs, please stop using and contact a professional
technician to check and repair. ALWAYS be safe and shut off the power supply and gas supply before performing
any maintenance.
Problem
Possible Causes
Solutions
Please note that this guide serves only as a reference for solutions to common problems.
Adjust the relief valve to increase pressure
Unclog the nozzle
Tighten the thermocouple
Replace the thermocouple
Replace the gas control valve
Adjust the relief valve to increase pressure
Unclog the nozzle
Replace the gas control valve
Install correct orifice
Adjust the air shutter
Increase the gas pressure
Install correct orifice
Adjust the air shutter
Replace tank/ increase gas
Install proper orifices for elevation
Increase air flow/gas to the unit
Gas pressure is too low
The nozzle is clogged
Thermocouple connection is loose
The thermocouple is defective
The gas control valve is malfunctioning
The gas pressure is too low
The main burner nozzle is clogged
The gas control valve is defective
Wrong orifice size for the gas supply
The air shutter is open too much
Gas pressure too low
Wrong orifice size for the gas supply
The air shutter is closed too much
Low on gas/propane
High elevation
Bad air/gas mixture
Pilot flame will not ignite
Pilot flame is on but the
main burner won’t ignite
Has a light back sound when
the gas supply is turned off
Has a yellow flame and
black smoke
